Research Article
BibTex RIS Cite

TIBBİ SEKRETERİN YÖNETİCİ DESTEĞİ ALGISININ İŞ PERFORMANSINA ETKİSİNDE İŞ TATMİNİNİN ARACI ROLÜ

Year 2025, , 42 - 72, 30.06.2025

Simge Samancı

https://doi.org/10.53443/anadoluibfd.1551032

Abstract

Araştırmada yönetici desteği algısının ve iş tatminin, iş performansı üzerindeki etkilerinin belirlenmesi amaçlanmıştır. Literatürde farklı sektörler için bu kavramları ele alan çalışmalar bulunmasına rağmen, özellikle sağlık hizmet sunumunun kilit elemanı olan tıbbi sekreterlere yönelik bu değişkenleri birlikte inceleyen çalışmalar sınırlıdır. Araştırmanın evrenini, Türkiye’deki sağlık hizmeti sunan devlet ve özel kurumların farklı birimlerde görev alan tıbbi sekreter oluşturmaktadır. Katılımcılara hızlı, düşük maliyetli ve pratik bir şekilde ulaşabilmek amacıyla çalışmada kolayda ve kartopu örnekleme yöntemleri kullanılmış; bu kapsamda 360 tıbbi sekreterden veri toplanmıştır. Çalışmada tıbbi sekreterlerin yönetici desteği algılarının, iş tatminlerinin ve iş performanslarının yüksek olduğu tespit edilmiştir. Bununla birlikte yönetici desteği algısının, iş tatmini ile iş performansı üzerinde pozitif etkisinin olduğu ve iş performansının da iş tatmini üzerinde pozitif etkisinin olduğu tespit edilmiştir. Araştırmada tıbbi sekreterlerin yönetici desteği algısının, iş performanslarına etkisinde iş tatmininin aracılık rolünün olduğu da belirlenmiştir. Sonuç olarak, tıbbi sekreterlerin yüksek performansla çalışmasında algılanan yönetici desteğinin ve iş tatminin etkili olduğu söylenebilir.

Keywords

Algılanan Yönetici Desteği İş Tatmini İş Performansı Tıbbi Sekreter

References

  • Afzali, A., Motahari, A. A., & Hatami-Shirkouhi, L. (2014). Investigating the influence of perceived organizational support, psychological empowerment and organizational learning on job performance: an empirical investigation. Tehnicki Vjesnik-Technical Gazette, 21(3), 623-629.
  • Aktaş, H., & Gürkan, G. Ç. (2015). İş-aile ve aile-iş çatışması ile bireysel performans etkileşiminde meslekî bağlılığın aracı rolü: Hemşireler üzerinde bir araştırma. Doğuş Üniversitesi Dergisi, 16(2), 139-154.
  • Atkinson, R., & Flint, J. (2001). Accessing hidden and hard-to-reach populations: Snowball research strategies. Social Research Update, 33(1), 1-4.
  • Aydın, E., & Basım, N. (2017). İş-aile çatışması ile örgütsel bağlılık etkileşiminde algılanan yönetici desteğinin rolü: görgül bir araştırma. Business and Economics Research Journal, 8(4), 773-784.
  • Basım, H.N., & Şeşen, H., (2009), Örgütsel adalet algısı-örgütsel vatandaşlık davranışı ilişkisinde iş tatmininin aracılık rolü. 17. Yönetim ve Organizasyon Kongresi Bildiriler Kitabı, Eskişehir, 21-23 Mayıs.
  • Beehr, T. A., & McGrath, J. E. (1992). Social support, occupational stress and anxiety. Anxiety, Stress, & Coping, 5(1), 7–19.
  • Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588–606.
  • Bouchrika, I. (2025). Best online administrative assistant associate degrees: Guide to online programs for 2025. https://research.com/degrees/online-administrative-assistant-associate-degrees adresinden erişildi.
  • Bowling, N. A., Khazon, S., Meyer, R. D., & Burrus, C. J. (2015). Situational strength as a moderator of the relationship between job satisfaction and job performance: a meta-analytic examination. Journal of Business and Psychology, 30(1), 89–104.
  • Brief, A. P., & Weiss, H. M. (2002). Organizational behavior: Affect in the workplace. Annual Review of Psychology, 53(1), 279-307.
  • Burke, C. S., Sims, D. E., Lazzara, E. H., & Salas, E. (2007). Trust in leadership: A multi-level review and integration. The Leadership Quarterly, 18(6), 606-632.
  • Carmeli, A., Gilat, G., & Waldman, D. A. (2007). The role of perceived organizational performance in organizational identification, adjustment and job performance. Journal of Management Studies, 44(6), 972-992.
  • Ceylan, A. K., Çelik, G. M., & Emhan, A. (2015). Personel güçlendirmesi ve yönetici desteğinin iş memnuniyeti üzerindeki etkisi: enerji sektöründe bir uygulama. İşletme Araştırmaları Dergisi, 7(1), 168-185.
  • Charoensukmongkol, P., & Phungsoonthorn, T. (2021). The effectiveness of supervisor support in lessening perceived uncertainties and emotional exhaustion of university employees during the COVID-19 crisis: the constraining role of organizational intransigence. The Journal of General Psychology, 148(4), 431-450.
  • Chen, T. J., & Wu, C. M. (2020). Can newcomers perform better at hotels? Examining the roles of transformational leadership, supervisor-triggered positive affect, and perceived supervisor support. Tourism Management Perspectives, 33, 100587.
  • Chi, N. W. (2014). Helpful or harmful? Exploring the moderating effects of supervisory and coworker support on the relationships between emotional labor, service performance and turnover intentions. Organization and Management, 7(1), 115-160.
  • Cheung, M. F. Y. (2013). The mediating role of perceived organizational support in the effects of interpersonal and informational justice on organizational citizenship behaviors. Leadership & Organization Development Journal, 34(6), 551-572.
  • Çokluk, Ö., Şekercioğlu, G. & Büyüköztürk, Ş. (2012). Sosyal bilimler için çok değişkenli istatistik: SPSS ve Lisrel uygulamaları. Ankara: Pegem Akademi Yayıncılık. Davies, J., Hides, M.T. & Casey, S. (2001). Leadership in higher education. Total Quality Management, 12(7-8), 1025-1030.
  • Drennan, V. M., & Ross, F. (2019). Global nurse shortages: the facts, the impact and action for change. British Medical Bulletin, 130(1), 25-37.
  • Ducharme, L. J., & Martin, J. K. (2000). Unrewarding work, coworker support, and job satisfaction: A test of the bufering hypothesis. Work and Occupations, 27(2), 223–244.
  • Dugguh, S. I., & Dennis, A. (2014). Job satisfaction theories: Traceability to employee performance in organizations. IOSR Journal of Business and Management, 16(5), 11-18.
  • Eisenberger, E., Huntington, R., Hutchison, S. & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500–550.
  • Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor support: contributions to perceived organizational support and employee retention. Journal of applied psychology, 87(3), 565-573.
  • Emhan, A., Kula, S., & Töngür, A. (2013). Yapısal eşitlik modeli kullanılarak yönetici desteği, örgütsel bağlılık, örgütsel performans ve tükenmişlik kavramları arasındaki ilişkilerin analizi: Kamu sektöründe bir uygulama. Hacettepe İktisadi ve İdari Bilimler Fakültesi Dergisi, 31(1), 53-69.
  • Fu, W., & Deshpande, S. P. (2014). The impact of caring climate, job satisfaction, and organizational commitment on job performance of employees in a China’s insurance company. Journal of business ethics, 124, 339-349.
  • Gardner, D. G., & Pierce, J. L. (1998). Self-esteem and self-efficacy within the organizational context. Group and Organization Management, 23, 48-70.
  • Giray, D.M., & Şahin, D.N. (2012). Algılanan örgütsel, yönetici ve çalışma arkadaşları desteği ölçekleri: Geçerlik ve güvenirlik çalışması. Türk Psikoloji Yazıları, 15(30), 1-9.
  • Goussinsky, R. (2020). The combined moderating effects of coworker support and occupational coping self-efficacy on the relationship between mistreatment by patients and burnout. Journal of Aggression, Maltreatment & Trauma, 29(4), 479-497.
  • Griffin, M. A., Malcolm G. P., & West, M. A., (2001). Job satisfaction and teamwork: The role of supervisor support. Journal of Organizational Behavior, 22(5), 537-550.
  • Guchait, P., & Back, K. J. (2016). Three country study: impact of support on employee attitudes. The Service Industries Journal, 36(7-8), 299-318.
  • Guchait, P., Cho, S., & Meurs, J. A. (2015). Psychological contracts, perceived organizational and supervisor support: Investigating the impact on intent to leave among hospitality employees in India. Journal of Human Resources in Hospitality & Tourism, 14(3), 290-315.
  • Guan, X., Sun, T., Hou, Y., Zhao, L., Luan, Y. Z., & Fan, L. H. (2014). The relationship between job performance and perceived organizational support in faculty members at Chinese universities: A questionnaire survey. BMC Medical Education, 14, 1-10.
  • Hackman, R., & Oldham, G.R., (1975), Development of the job diagnostic survey. Journal of Applied Psychology, 60(2), 159-170.
  • Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., Ray, S., ... & Ray, S. (2021). An introduction to structural equation modeling. Partial least squares structural equation modeling (PLS-SEM) using R: A workbook, 1-29.
  • Hair, J. F., Ringle, C. M. ve Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139-151.
  • Hee Yoon, M., Hyun Seo, J., & Seog Yoon, T. (2004). Effects of contact employee supports on critical employee responses and customer service evaluation. Journal of Services Marketing, 18(5), 395-412.
  • Herawati, H., Setyadi, D., Michael, M., & Hidayati, T. (2023). The effect of workload, supervisor, and coworker supports on job performance through job satisfaction. International Journal of Finance, Economics and Business, 2(1), 13-33.
  • Heyns, M. M., McCallaghan, S., & de Wet, E. H. (2022). The role of supervisor support and basic psychological needs in predicting work engagement, burnout and turnover intentions in a medical contract research service setting. Research in Social and Administrative Pharmacy, 18(6), 2981-2988.
  • Hira & Waqas, I. (2012). A study of job satisfaction and it's impact on the performance in the banking industry of Pakistan. International Journal of Business and Social Science, 3(19), 174-180.
  • Hodson, R. (1997). Group relations at work. Work Occupation. 24, 426-452.
  • Hoe, S.L. (2008). Issues and procedures in adopting structural equation modeling technique. Journal of Applied Quantitative Methods, 3(1), 76-83.
  • Hooper, D., Coughlan, J., & Mullen, M. (2008, September). Evaluating model fit: a synthesis of the structural equation modelling literature. In 7th European Conference on research methodology for business and management studies (Vol. 2008, pp. 195-200).
  • Iqbal, M. T., Latif, W., & Naseer, W. (2012). The impact of person job fit on job satisfaction and its subsequent impact on employees performance. Mediterranean Journal of Social Sciences, 3(2), 523-530.
  • Jamal, M. (1984). Job stress and job performance controversy: An empirical assessment. Organizational Behavior and Human Performance, 33(1), 1–21.
  • Javanmardnejad, S., Bandari, R., Heravi-Karimooi, M., Rejeh, N., Sharif Nia, H., & Montazeri, A. (2021). Happiness, quality of working life, and job satisfaction among nurses working in emergency departments in Iran. Health and Quality of Life Outcomes, 19, 1-8.
  • Jolly, P. M., Kong, D. T., & Kim, K. Y. (2021). Social support at work: An integrative review. Journal of Organizational Behavior, 42(2), 229-251.
  • Jones, B., Adelson, J., & Archambault, L. (2011). Using SEM to move from theory to practice with the tpack framework. Society for nformation technology & teacher education international conference (ss. 2518-2525) içinde. Association for the Advancement of Computing in Education (AACE).
  • Kahya, E. (2009). The effects of job performance on effectiveness. International Journal of Industrial Ergonomics, 39(1), 96-104.
  • Kale, E. (2015). Lider desteği ve iş arkadaşları desteğinin iş performansı üzerine etkileri: İş tatmini ve yaşam tatmininin aracı rolü. Uluslararası İktisadi ve İdari İncelemeler Dergisi, (14), 103-119.
  • Karaalioğlu, Z. F., & Karabulut, A. T. (2019). The mediating role of job satisfaction on the relationship between perceived organizational support and job performance. Business & Management Studies: An International Journal, 7(2), 1022-1041.
  • Karaca, E. (2011). Investigation of the Reliability and Validity of the Perception of Teaching Profession Problems Scale with a Structural Equation Model: A Research on Teachers. Education, 132(2), 262-272.
  • Karaca, A., Aydogmus, M. E., & Gunbas, N. (2023). Enforced remote work during COVID-19 and the importance of technological competency: a job demands-resources perspective. European Review of Applied Psychology, 73(6), 100867.
  • Karasek R.A. & Theorell T. (1990) Healthy work: Stress, pro-ductivity and the reconstruction of working Life. New York: Basic Books.
  • Karatepe, O. M. (2010). The effect of positive and negative work‐family interaction on exhaustion: does work social support make a difference?. International Journal of Contemporary Hospitality Management, 22(6), 836-856.
  • Karatepe, O. M. (2012), The effects of coworker and perceived organizational support on hotel employee outcomes: the moderating role of job embeddedness, Journal of Hospitality & Tourism Research, 36(4), 495-516.
  • Kibaroğlu, G. G., Samancı, S., & Basım, H. N. (2024), Tıbbi sekreterlerin öfkeli hasta ve hasta yakınlarıyla iletişim becerisi: bir ölçek geliştirme çalışması. Optimum Ekonomi ve Yönetim Bilimleri Dergisi, 11(2), 169-187.
  • Kim, H. J., Hur, W. M., Moon, T. W., & Jun, J. K. (2017). Is all support equal? The moderating effects of supervisor, coworker, and organizational support on the link between emotional labor and job performance. BRQ Business Research Quarterly, 20(2), 124-136.
  • Koç, Ş., & Yavuz, E. (2022). Factor analysis for construct validity: An applied study. Scientific Educational Studies, 6(2), 239-258.
  • Krijgsheld, M., Tummers, L. G., & Scheepers, F. E. (2022). Job performance in healthcare: a systematic review. BMC Health Services Research, 22(1), 149.
  • Kwan, H. K., Zhang, X., Liu, J., & Lee, C. (2018). Workplace ostracism and employee creativity: An integrative approach incorporating pragmatic and engagement roles. Journal of Applied Psychology, 103(12), 1358-1366.
  • Landy, F. J. (1989). Psychology of work behavior (4. baskı). Thomson Brooks/Cole Publishing Co.
  • Langford, C. P. H., Bowsher, J., Maloney, J. P., & Lillis, P. P. (1997). Social support: a conceptual analysis. Journal of Advanced Nursing, 25(1), 95-100.
  • Lee, D. (2020). Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector. Service Business, 14(1), 47-72.
  • Lee, C. C., Yeh, W. C., Yu, Z., & Tsai, T. H. (2022). The impacts of supervisor support, role perception, and emotional exhaustion on the turnover intentions of real estate brokers. Scandinavian Journal of Management, 38(4), 101227.
  • Lee, M. C. C., Idris, M. A., & Tuckey, M. (2019). Supervisory coaching and performance feedback as mediators of the relationships between leadership styles, work engagement, and turnover intention. Human Resource Development International, 22(3), 257-282.
  • Li, L., Kanchanapoom, K., Deeprasert, J., Duan, N., & Qi, Z. (2025). Unveiling the factors shaping teacher job performance: exploring the interplay of personality traits, perceived organizational support, self-efficacy, and job satisfaction. BMC Psychology, 13(1), 1-13.
  • Lin, W. (2010), Relevant factors that affect service recovery performance, The Service Industries Journal, 30(6), 891-910.
  • Locke, E. A. 1976. The nature and causes of job satisfaction. M. D. Dunnette (Ed), Handbook of I/O Psychology (s. 1297–349) içinde. Chicago: Rand-McNally.
  • Lucia-Casademunt, A. M., Cuéllar-Molina, D., & García-Cabrera, A. M. (2018). The role of human resource practices and managers in the development of well-being: cultural differences in the changing workplace. Cross Cultural & Strategic Management, 25(4), 716-740.
  • Masum, A. K. M., Azad, M. A. K., Hoque, K. E., Beh, L.-S., Wanke, P., & Arslan, Ö. (2016). Job satisfaction and intention to quit: An empirical analysis of nurses in Turkey. PeerJ, 4, 1-23.
  • Maertz, Jr, C. P., Griffeth, R. W., Campbell, N. S., & Allen, D. G. (2007). The effects of perceived organizational support and perceived supervisor support on employee turnover. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 28(8), 1059-1075.
  • MacCallum, R. C., Browne, M. W., & Sugawara, H. M. (1996). Power analysis and determination of sample size for covariance structure modeling. Psychological Methods, 1(2), 130–149.
  • Meacham, H., Tham, T. L., Holland, P., Bartram, T., & Halvorsen, B. (2023). The role of high-involvement work practices, supervisor support and employee resilience in supporting the emotional labour of front-line nurses. The International Journal of Human Resource Management, 34(4), 745-767.
  • Mossholder, K. W., Settoon, R. P., & Henagan, S. C. (2005). A relational perspective on turnover: Examining structural, attitudinal, and behavioral predictors. Academy of Management Journal, 48(4), 607-618.
  • Motowidlo, S. J., Borman, W. C., & Schmit, M. J. (2014). A theory of individual differences in task and contextual performance. In Organizational citizenship behavior and contextual performance, Psychology Press, 71-83.
  • Moynihan, D. P., & Pandey, S. K. (2007). Finding workable levers over work motivation: Comparing job satisfaction, job involvement and organizational commitment. Administration & Society, 39(7), 803–832.
  • Miller, N. G., Erickson, A., & Yust, B. L. (2001). Sense of place in the workplace: The relationship between personal objects and job satisfaction and motivation. Journal of Interior Design, 27(1), 35–44.
  • Nabawanuka, H., & Ekmekcioglu, E. B. (2022). Millennials in the workplace: perceived supervisor support, work–life balance and employee well–being. Industrial and Commercial Training, 54(1), 123-144.
  • Northcraft, G.B., & Neale, M.A., (1990). Organizational Behavior: A Management Challenge, The Dryden Pres, USA.
  • Othman, N., & Nasurdin, A. M. (2013). Social support and work engagement: a study of Malaysian nurses. Journal of Nursing Management, 21(8), 1083-1090.
  • Özdamar, K. (2002). Paket programlarla istatistiksel veri analizi-1 (4. Baskı). Eskişehir: Kaan Kitabevi.
  • Özdemir, O., Birer, İ., & Akkoç, İ. (2019). Lider desteği ve örgütsel adalet algısının iş performansına etkisinde kişi-örgüt uyumunun aracılık rolü. Toros Üniversitesi İİSBF Sosyal Bilimler Dergisi, 6(10), 77-106.
  • Öztan, G., Atak, M., Boylu, F. B., İşsever, T., & İşsever, H. (2024). Perceived levels of corporate support, colleague support and anxiety in motor courier employees. Traffic Injury Prevention, 25(1), 41-48.
  • Pakpour, V., Ghafourifard, M., & Salimi, S. (2019). Iranian nurses' attitudes toward nurse-physician collaboration and its relationship with job satisfaction. Journal of Caring Sciences, 8(2), 111–116.
  • Parker, S. K., Bindl, U. K., & Strauss, K. (2010). Making things happen: A model of proactive motivation. Journal of Management, 36(4), 827-856.
  • Pescosolido, A. T. (2002). Emergent leaders as managers of group emotion.The Leadership Quarterly, 13, 583–599.
  • Resmi Gazete, (2014). Sağlık meslek mensuplarının iş ve görev tanımları. https://resmigazete.gov.tr/eskiler/2014/05/20140522-14-1.pdf adresinden erişildi.
  • Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of Applied Psychology, 87(4), 698-714.
  • Rhoades, L. S., & Eisenberger, R. (2006). When supervisors feel supported: relationships with subordinates' perceived supervisor support, perceived organizational support, and performance. Journal of Applied psychology, 91(3), 689-695.
  • Rousseau, V., & Aubé, C. (2010). Social support at work and afective commitment to the organization: The moderating efect of job resource adequacy and ambient conditions. The Journal of Social Psychology, 150(4), 321–340.
  • Samancı, S. (2023). Sağlık hizmeti sunumunda kritik bir meslek: Tıbbi sekreterlerin rolü ve değerlendirilmesi. A.Ç. Ceylan, S. Batal, & A.Toptaş, H.C.Ö. Demir (Ed.). Sosyal ve beşeri bilimlerde uluslararası çalışmalar-II içinde (s201-214). Ankara: Serüven Yayınevi.
  • Sekerci, A. R., & Canpolat, N. (2014). Impact of argumentation in the chemistry laboratory on conceptual comprehension of Turkish students. Educational Process: International Journal, 3(1-2), 19-34.
  • Shadfar, S., & Malekmohammadi, I. (2013). Application of Structural Equation Modeling (SEM) in restructuring state intervention strategies toward paddy production development. International Journal of Academic Research in Business and Social Sciences, 3(12), 576.
  • Sharma, S., & Singh, G. (2022). Virtual Fitness: investigating team commitment and post-pandemic virtual workout perceptions. Telematics and Informatics, 71.
  • Shi, X. Ve Gordon, S. (2020). Organizational support versus supervisor support: The impact on hospitality managers’ psychological contract and work engagement. International Journal of Hospitality Management, 87.
  • Sica, C. & Ghisi, M. (2007). The Italian versions of the Beck Anxiety Inventory and the Beck Depression Inventory-II: Psychometric properties and discriminant power. M.A. Lange (Ed.), Leading - edge psychological tests and testing research (pp. 27-50). New York: Nova.
  • Sloan, M. M. (2012). Unfair treatment in the workplace and worker well-being: The role of coworker support in a service work environment. Work and Occupations, 39(1), 3-34.
  • Smithikrai, C. & Suwannadet, J. (2018). Authentic leadership and proactive work behavior: moderated mediation effects of conscientiousness and organizational commitment, The Journal of Behavioral Science, 13(2), 94-106.
  • Springer, G. J. (2011). A study of job motivation, satisfaction, and performance among bank employees. Journal of Global Business Issues, 5(1), 29–42.
  • Stinglhamber, F., & Vandenberghe, C. (2003). Organizations and supervisors as sources of support and targets of commitment: A longitudinal study. The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 24(3), 251-270.
  • Şeşen, H., (2010). Öncülleri ve sonuçları ile örgüt içi girişimcilik: Türk savunma sanayinde bir araştırma (Yayınlanmamış Doktora Tezi). Kara Harp Okulu, Savunma Bilimleri Enstitüsü.
  • Şimşek, Ö. F. (2007). Yapısal eşitlik modellemesine giriş, temel ilkeler ve LISREL uygulamaları. Ankara: Ekinoks Eğitim ve Danışmanlık Hizmetleri, Siyasal Basın ve Dağıtım.
  • Tourangeau, A. E., & Cranley, L. A. (2006). Nurse intention to remain employed: Understanding and strengthening determinants. Journal of Advanced Nursing, 55(4), 497–509.
  • Tuğrul, F., Çitil, M., A (2021). New perspective on evaluation system inn education with ıntuitionistic fuzzy logic and promethee algorithm. Journal of Universal Mathematics, 4(1), 13-24.
  • Tuğrul, F., Çitil, M., Karasolak, B., & Dağlı, M. (2020). Interpretation of physical conditions of schools with fuzzy multi criteria decision making. Journal of Universal Mathematics, 3(1), 46-52.
  • Türkkan, G., ve Ülbeği, İ.D. (2022). Algılanan yönetici desteği ve yöneticiye güvenin örgütsel bağlılık üzerindeki etkisi. Yönetim ve Ekonomi Dergisi, 29(4), 661-682.
  • Tüzün, İ. K. (2013). İKY uygulamalarının etkililiğinin çalışan algılamaları bağlamında araştırılması: İK birimi saygınlığının rolü. Yönetim ve Ekonomi Dergisi, 20(1), 171-185.
  • Uzun, T., & Ozdem, G. (2017). The mediating role of job satisfaction on the relationship between Teachers' perceptions of supervisor support and job performances. International Journal of Educational Administration and Policy Studies, 9(7), 84-90.
  • Wang, J., Liu, S., Qu, X., He, X., Zhang, L., Guo, K., & Zhu, X. (2023). Nurses' colleague solidarity and job performance: Mediating effect of positive emotion and turnover intention. Safety and Health at Work, 14(3), 309-316.
  • Werner, J. M. (2000). Implications of OCB and contextual performance for human resource management. Human Resource Management Review, 10(1), 3-24.
  • Zeb, A., Goh, G. G. G., Javaid, M., Khan, M. N., Khan, A. U., & Gul, S. (2023). The interplay between supervisor support and job performance: Implications of social exchange and social learning theories. Journal of Applied Research in Higher Education, 15(2), 429-448.
  • Zengin, N., Pınar, R., Akinci, A. C., & Yildiz, H. (2014). Psychometric properties of the self‐efficacy for clinical evaluation scale in Turkish nursing students. Journal of Clinical Nursing, 23(7-8), 976-984.

THE MEDIATING ROLE OF JOB SATISFACTION IN THE IMPACT OF PERCEIVED MANAGERIAL SUPPORT ON JOB PERFORMANCE OF MEDICAL SECRETARIES

Year 2025, , 42 - 72, 30.06.2025

Simge Samancı

https://doi.org/10.53443/anadoluibfd.1551032

Abstract

This study aims to determine the effects of perceived managerial support and job satisfaction on job performance. While the literature addresses these concepts in different sectors, studies that examine these variables together in relation to medical secretaries who play a key role in healthcare service delivery remain limited. The study sample includes medical secretaries working in various departments of public and private healthcare institutions in Turkey. In order to reach participants quickly, cost-effectively, and practically, convenience and snowball sampling methods were used in the study; accordingly, data were collected from 360 medical secretaries. Findings indicate that medical secretaries’ perceptions of managerial support, job satisfaction, and job performance are high. Additionally, perceived managerial support positively influences both job satisfaction and job performance, and job performance positively affects job satisfaction. The study also reveals that job satisfaction mediates the effect of managerial support on job performance. In conclusion, perceived managerial support and job satisfaction play crucial roles in enhancing the performance of medical secretaries.

Keywords

Perceived Supervisor Support Job Satisfaction Job Performance Medical Secretary

References

  • Afzali, A., Motahari, A. A., & Hatami-Shirkouhi, L. (2014). Investigating the influence of perceived organizational support, psychological empowerment and organizational learning on job performance: an empirical investigation. Tehnicki Vjesnik-Technical Gazette, 21(3), 623-629.
  • Aktaş, H., & Gürkan, G. Ç. (2015). İş-aile ve aile-iş çatışması ile bireysel performans etkileşiminde meslekî bağlılığın aracı rolü: Hemşireler üzerinde bir araştırma. Doğuş Üniversitesi Dergisi, 16(2), 139-154.
  • Atkinson, R., & Flint, J. (2001). Accessing hidden and hard-to-reach populations: Snowball research strategies. Social Research Update, 33(1), 1-4.
  • Aydın, E., & Basım, N. (2017). İş-aile çatışması ile örgütsel bağlılık etkileşiminde algılanan yönetici desteğinin rolü: görgül bir araştırma. Business and Economics Research Journal, 8(4), 773-784.
  • Basım, H.N., & Şeşen, H., (2009), Örgütsel adalet algısı-örgütsel vatandaşlık davranışı ilişkisinde iş tatmininin aracılık rolü. 17. Yönetim ve Organizasyon Kongresi Bildiriler Kitabı, Eskişehir, 21-23 Mayıs.
  • Beehr, T. A., & McGrath, J. E. (1992). Social support, occupational stress and anxiety. Anxiety, Stress, & Coping, 5(1), 7–19.
  • Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588–606.
  • Bouchrika, I. (2025). Best online administrative assistant associate degrees: Guide to online programs for 2025. https://research.com/degrees/online-administrative-assistant-associate-degrees adresinden erişildi.
  • Bowling, N. A., Khazon, S., Meyer, R. D., & Burrus, C. J. (2015). Situational strength as a moderator of the relationship between job satisfaction and job performance: a meta-analytic examination. Journal of Business and Psychology, 30(1), 89–104.
  • Brief, A. P., & Weiss, H. M. (2002). Organizational behavior: Affect in the workplace. Annual Review of Psychology, 53(1), 279-307.
  • Burke, C. S., Sims, D. E., Lazzara, E. H., & Salas, E. (2007). Trust in leadership: A multi-level review and integration. The Leadership Quarterly, 18(6), 606-632.
  • Carmeli, A., Gilat, G., & Waldman, D. A. (2007). The role of perceived organizational performance in organizational identification, adjustment and job performance. Journal of Management Studies, 44(6), 972-992.
  • Ceylan, A. K., Çelik, G. M., & Emhan, A. (2015). Personel güçlendirmesi ve yönetici desteğinin iş memnuniyeti üzerindeki etkisi: enerji sektöründe bir uygulama. İşletme Araştırmaları Dergisi, 7(1), 168-185.
  • Charoensukmongkol, P., & Phungsoonthorn, T. (2021). The effectiveness of supervisor support in lessening perceived uncertainties and emotional exhaustion of university employees during the COVID-19 crisis: the constraining role of organizational intransigence. The Journal of General Psychology, 148(4), 431-450.
  • Chen, T. J., & Wu, C. M. (2020). Can newcomers perform better at hotels? Examining the roles of transformational leadership, supervisor-triggered positive affect, and perceived supervisor support. Tourism Management Perspectives, 33, 100587.
  • Chi, N. W. (2014). Helpful or harmful? Exploring the moderating effects of supervisory and coworker support on the relationships between emotional labor, service performance and turnover intentions. Organization and Management, 7(1), 115-160.
  • Cheung, M. F. Y. (2013). The mediating role of perceived organizational support in the effects of interpersonal and informational justice on organizational citizenship behaviors. Leadership & Organization Development Journal, 34(6), 551-572.
  • Çokluk, Ö., Şekercioğlu, G. & Büyüköztürk, Ş. (2012). Sosyal bilimler için çok değişkenli istatistik: SPSS ve Lisrel uygulamaları. Ankara: Pegem Akademi Yayıncılık. Davies, J., Hides, M.T. & Casey, S. (2001). Leadership in higher education. Total Quality Management, 12(7-8), 1025-1030.
  • Drennan, V. M., & Ross, F. (2019). Global nurse shortages: the facts, the impact and action for change. British Medical Bulletin, 130(1), 25-37.
  • Ducharme, L. J., & Martin, J. K. (2000). Unrewarding work, coworker support, and job satisfaction: A test of the bufering hypothesis. Work and Occupations, 27(2), 223–244.
  • Dugguh, S. I., & Dennis, A. (2014). Job satisfaction theories: Traceability to employee performance in organizations. IOSR Journal of Business and Management, 16(5), 11-18.
  • Eisenberger, E., Huntington, R., Hutchison, S. & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500–550.
  • Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor support: contributions to perceived organizational support and employee retention. Journal of applied psychology, 87(3), 565-573.
  • Emhan, A., Kula, S., & Töngür, A. (2013). Yapısal eşitlik modeli kullanılarak yönetici desteği, örgütsel bağlılık, örgütsel performans ve tükenmişlik kavramları arasındaki ilişkilerin analizi: Kamu sektöründe bir uygulama. Hacettepe İktisadi ve İdari Bilimler Fakültesi Dergisi, 31(1), 53-69.
  • Fu, W., & Deshpande, S. P. (2014). The impact of caring climate, job satisfaction, and organizational commitment on job performance of employees in a China’s insurance company. Journal of business ethics, 124, 339-349.
  • Gardner, D. G., & Pierce, J. L. (1998). Self-esteem and self-efficacy within the organizational context. Group and Organization Management, 23, 48-70.
  • Giray, D.M., & Şahin, D.N. (2012). Algılanan örgütsel, yönetici ve çalışma arkadaşları desteği ölçekleri: Geçerlik ve güvenirlik çalışması. Türk Psikoloji Yazıları, 15(30), 1-9.
  • Goussinsky, R. (2020). The combined moderating effects of coworker support and occupational coping self-efficacy on the relationship between mistreatment by patients and burnout. Journal of Aggression, Maltreatment & Trauma, 29(4), 479-497.
  • Griffin, M. A., Malcolm G. P., & West, M. A., (2001). Job satisfaction and teamwork: The role of supervisor support. Journal of Organizational Behavior, 22(5), 537-550.
  • Guchait, P., & Back, K. J. (2016). Three country study: impact of support on employee attitudes. The Service Industries Journal, 36(7-8), 299-318.
  • Guchait, P., Cho, S., & Meurs, J. A. (2015). Psychological contracts, perceived organizational and supervisor support: Investigating the impact on intent to leave among hospitality employees in India. Journal of Human Resources in Hospitality & Tourism, 14(3), 290-315.
  • Guan, X., Sun, T., Hou, Y., Zhao, L., Luan, Y. Z., & Fan, L. H. (2014). The relationship between job performance and perceived organizational support in faculty members at Chinese universities: A questionnaire survey. BMC Medical Education, 14, 1-10.
  • Hackman, R., & Oldham, G.R., (1975), Development of the job diagnostic survey. Journal of Applied Psychology, 60(2), 159-170.
  • Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., Ray, S., ... & Ray, S. (2021). An introduction to structural equation modeling. Partial least squares structural equation modeling (PLS-SEM) using R: A workbook, 1-29.
  • Hair, J. F., Ringle, C. M. ve Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139-151.
  • Hee Yoon, M., Hyun Seo, J., & Seog Yoon, T. (2004). Effects of contact employee supports on critical employee responses and customer service evaluation. Journal of Services Marketing, 18(5), 395-412.
  • Herawati, H., Setyadi, D., Michael, M., & Hidayati, T. (2023). The effect of workload, supervisor, and coworker supports on job performance through job satisfaction. International Journal of Finance, Economics and Business, 2(1), 13-33.
  • Heyns, M. M., McCallaghan, S., & de Wet, E. H. (2022). The role of supervisor support and basic psychological needs in predicting work engagement, burnout and turnover intentions in a medical contract research service setting. Research in Social and Administrative Pharmacy, 18(6), 2981-2988.
  • Hira & Waqas, I. (2012). A study of job satisfaction and it's impact on the performance in the banking industry of Pakistan. International Journal of Business and Social Science, 3(19), 174-180.
  • Hodson, R. (1997). Group relations at work. Work Occupation. 24, 426-452.
  • Hoe, S.L. (2008). Issues and procedures in adopting structural equation modeling technique. Journal of Applied Quantitative Methods, 3(1), 76-83.
  • Hooper, D., Coughlan, J., & Mullen, M. (2008, September). Evaluating model fit: a synthesis of the structural equation modelling literature. In 7th European Conference on research methodology for business and management studies (Vol. 2008, pp. 195-200).
  • Iqbal, M. T., Latif, W., & Naseer, W. (2012). The impact of person job fit on job satisfaction and its subsequent impact on employees performance. Mediterranean Journal of Social Sciences, 3(2), 523-530.
  • Jamal, M. (1984). Job stress and job performance controversy: An empirical assessment. Organizational Behavior and Human Performance, 33(1), 1–21.
  • Javanmardnejad, S., Bandari, R., Heravi-Karimooi, M., Rejeh, N., Sharif Nia, H., & Montazeri, A. (2021). Happiness, quality of working life, and job satisfaction among nurses working in emergency departments in Iran. Health and Quality of Life Outcomes, 19, 1-8.
  • Jolly, P. M., Kong, D. T., & Kim, K. Y. (2021). Social support at work: An integrative review. Journal of Organizational Behavior, 42(2), 229-251.
  • Jones, B., Adelson, J., & Archambault, L. (2011). Using SEM to move from theory to practice with the tpack framework. Society for nformation technology & teacher education international conference (ss. 2518-2525) içinde. Association for the Advancement of Computing in Education (AACE).
  • Kahya, E. (2009). The effects of job performance on effectiveness. International Journal of Industrial Ergonomics, 39(1), 96-104.
  • Kale, E. (2015). Lider desteği ve iş arkadaşları desteğinin iş performansı üzerine etkileri: İş tatmini ve yaşam tatmininin aracı rolü. Uluslararası İktisadi ve İdari İncelemeler Dergisi, (14), 103-119.
  • Karaalioğlu, Z. F., & Karabulut, A. T. (2019). The mediating role of job satisfaction on the relationship between perceived organizational support and job performance. Business & Management Studies: An International Journal, 7(2), 1022-1041.
  • Karaca, E. (2011). Investigation of the Reliability and Validity of the Perception of Teaching Profession Problems Scale with a Structural Equation Model: A Research on Teachers. Education, 132(2), 262-272.
  • Karaca, A., Aydogmus, M. E., & Gunbas, N. (2023). Enforced remote work during COVID-19 and the importance of technological competency: a job demands-resources perspective. European Review of Applied Psychology, 73(6), 100867.
  • Karasek R.A. & Theorell T. (1990) Healthy work: Stress, pro-ductivity and the reconstruction of working Life. New York: Basic Books.
  • Karatepe, O. M. (2010). The effect of positive and negative work‐family interaction on exhaustion: does work social support make a difference?. International Journal of Contemporary Hospitality Management, 22(6), 836-856.
  • Karatepe, O. M. (2012), The effects of coworker and perceived organizational support on hotel employee outcomes: the moderating role of job embeddedness, Journal of Hospitality & Tourism Research, 36(4), 495-516.
  • Kibaroğlu, G. G., Samancı, S., & Basım, H. N. (2024), Tıbbi sekreterlerin öfkeli hasta ve hasta yakınlarıyla iletişim becerisi: bir ölçek geliştirme çalışması. Optimum Ekonomi ve Yönetim Bilimleri Dergisi, 11(2), 169-187.
  • Kim, H. J., Hur, W. M., Moon, T. W., & Jun, J. K. (2017). Is all support equal? The moderating effects of supervisor, coworker, and organizational support on the link between emotional labor and job performance. BRQ Business Research Quarterly, 20(2), 124-136.
  • Koç, Ş., & Yavuz, E. (2022). Factor analysis for construct validity: An applied study. Scientific Educational Studies, 6(2), 239-258.
  • Krijgsheld, M., Tummers, L. G., & Scheepers, F. E. (2022). Job performance in healthcare: a systematic review. BMC Health Services Research, 22(1), 149.
  • Kwan, H. K., Zhang, X., Liu, J., & Lee, C. (2018). Workplace ostracism and employee creativity: An integrative approach incorporating pragmatic and engagement roles. Journal of Applied Psychology, 103(12), 1358-1366.
  • Landy, F. J. (1989). Psychology of work behavior (4. baskı). Thomson Brooks/Cole Publishing Co.
  • Langford, C. P. H., Bowsher, J., Maloney, J. P., & Lillis, P. P. (1997). Social support: a conceptual analysis. Journal of Advanced Nursing, 25(1), 95-100.
  • Lee, D. (2020). Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector. Service Business, 14(1), 47-72.
  • Lee, C. C., Yeh, W. C., Yu, Z., & Tsai, T. H. (2022). The impacts of supervisor support, role perception, and emotional exhaustion on the turnover intentions of real estate brokers. Scandinavian Journal of Management, 38(4), 101227.
  • Lee, M. C. C., Idris, M. A., & Tuckey, M. (2019). Supervisory coaching and performance feedback as mediators of the relationships between leadership styles, work engagement, and turnover intention. Human Resource Development International, 22(3), 257-282.
  • Li, L., Kanchanapoom, K., Deeprasert, J., Duan, N., & Qi, Z. (2025). Unveiling the factors shaping teacher job performance: exploring the interplay of personality traits, perceived organizational support, self-efficacy, and job satisfaction. BMC Psychology, 13(1), 1-13.
  • Lin, W. (2010), Relevant factors that affect service recovery performance, The Service Industries Journal, 30(6), 891-910.
  • Locke, E. A. 1976. The nature and causes of job satisfaction. M. D. Dunnette (Ed), Handbook of I/O Psychology (s. 1297–349) içinde. Chicago: Rand-McNally.
  • Lucia-Casademunt, A. M., Cuéllar-Molina, D., & García-Cabrera, A. M. (2018). The role of human resource practices and managers in the development of well-being: cultural differences in the changing workplace. Cross Cultural & Strategic Management, 25(4), 716-740.
  • Masum, A. K. M., Azad, M. A. K., Hoque, K. E., Beh, L.-S., Wanke, P., & Arslan, Ö. (2016). Job satisfaction and intention to quit: An empirical analysis of nurses in Turkey. PeerJ, 4, 1-23.
  • Maertz, Jr, C. P., Griffeth, R. W., Campbell, N. S., & Allen, D. G. (2007). The effects of perceived organizational support and perceived supervisor support on employee turnover. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 28(8), 1059-1075.
  • MacCallum, R. C., Browne, M. W., & Sugawara, H. M. (1996). Power analysis and determination of sample size for covariance structure modeling. Psychological Methods, 1(2), 130–149.
  • Meacham, H., Tham, T. L., Holland, P., Bartram, T., & Halvorsen, B. (2023). The role of high-involvement work practices, supervisor support and employee resilience in supporting the emotional labour of front-line nurses. The International Journal of Human Resource Management, 34(4), 745-767.
  • Mossholder, K. W., Settoon, R. P., & Henagan, S. C. (2005). A relational perspective on turnover: Examining structural, attitudinal, and behavioral predictors. Academy of Management Journal, 48(4), 607-618.
  • Motowidlo, S. J., Borman, W. C., & Schmit, M. J. (2014). A theory of individual differences in task and contextual performance. In Organizational citizenship behavior and contextual performance, Psychology Press, 71-83.
  • Moynihan, D. P., & Pandey, S. K. (2007). Finding workable levers over work motivation: Comparing job satisfaction, job involvement and organizational commitment. Administration & Society, 39(7), 803–832.
  • Miller, N. G., Erickson, A., & Yust, B. L. (2001). Sense of place in the workplace: The relationship between personal objects and job satisfaction and motivation. Journal of Interior Design, 27(1), 35–44.
  • Nabawanuka, H., & Ekmekcioglu, E. B. (2022). Millennials in the workplace: perceived supervisor support, work–life balance and employee well–being. Industrial and Commercial Training, 54(1), 123-144.
  • Northcraft, G.B., & Neale, M.A., (1990). Organizational Behavior: A Management Challenge, The Dryden Pres, USA.
  • Othman, N., & Nasurdin, A. M. (2013). Social support and work engagement: a study of Malaysian nurses. Journal of Nursing Management, 21(8), 1083-1090.
  • Özdamar, K. (2002). Paket programlarla istatistiksel veri analizi-1 (4. Baskı). Eskişehir: Kaan Kitabevi.
  • Özdemir, O., Birer, İ., & Akkoç, İ. (2019). Lider desteği ve örgütsel adalet algısının iş performansına etkisinde kişi-örgüt uyumunun aracılık rolü. Toros Üniversitesi İİSBF Sosyal Bilimler Dergisi, 6(10), 77-106.
  • Öztan, G., Atak, M., Boylu, F. B., İşsever, T., & İşsever, H. (2024). Perceived levels of corporate support, colleague support and anxiety in motor courier employees. Traffic Injury Prevention, 25(1), 41-48.
  • Pakpour, V., Ghafourifard, M., & Salimi, S. (2019). Iranian nurses' attitudes toward nurse-physician collaboration and its relationship with job satisfaction. Journal of Caring Sciences, 8(2), 111–116.
  • Parker, S. K., Bindl, U. K., & Strauss, K. (2010). Making things happen: A model of proactive motivation. Journal of Management, 36(4), 827-856.
  • Pescosolido, A. T. (2002). Emergent leaders as managers of group emotion.The Leadership Quarterly, 13, 583–599.
  • Resmi Gazete, (2014). Sağlık meslek mensuplarının iş ve görev tanımları. https://resmigazete.gov.tr/eskiler/2014/05/20140522-14-1.pdf adresinden erişildi.
  • Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of Applied Psychology, 87(4), 698-714.
  • Rhoades, L. S., & Eisenberger, R. (2006). When supervisors feel supported: relationships with subordinates' perceived supervisor support, perceived organizational support, and performance. Journal of Applied psychology, 91(3), 689-695.
  • Rousseau, V., & Aubé, C. (2010). Social support at work and afective commitment to the organization: The moderating efect of job resource adequacy and ambient conditions. The Journal of Social Psychology, 150(4), 321–340.
  • Samancı, S. (2023). Sağlık hizmeti sunumunda kritik bir meslek: Tıbbi sekreterlerin rolü ve değerlendirilmesi. A.Ç. Ceylan, S. Batal, & A.Toptaş, H.C.Ö. Demir (Ed.). Sosyal ve beşeri bilimlerde uluslararası çalışmalar-II içinde (s201-214). Ankara: Serüven Yayınevi.
  • Sekerci, A. R., & Canpolat, N. (2014). Impact of argumentation in the chemistry laboratory on conceptual comprehension of Turkish students. Educational Process: International Journal, 3(1-2), 19-34.
  • Shadfar, S., & Malekmohammadi, I. (2013). Application of Structural Equation Modeling (SEM) in restructuring state intervention strategies toward paddy production development. International Journal of Academic Research in Business and Social Sciences, 3(12), 576.
  • Sharma, S., & Singh, G. (2022). Virtual Fitness: investigating team commitment and post-pandemic virtual workout perceptions. Telematics and Informatics, 71.
  • Shi, X. Ve Gordon, S. (2020). Organizational support versus supervisor support: The impact on hospitality managers’ psychological contract and work engagement. International Journal of Hospitality Management, 87.
  • Sica, C. & Ghisi, M. (2007). The Italian versions of the Beck Anxiety Inventory and the Beck Depression Inventory-II: Psychometric properties and discriminant power. M.A. Lange (Ed.), Leading - edge psychological tests and testing research (pp. 27-50). New York: Nova.
  • Sloan, M. M. (2012). Unfair treatment in the workplace and worker well-being: The role of coworker support in a service work environment. Work and Occupations, 39(1), 3-34.
  • Smithikrai, C. & Suwannadet, J. (2018). Authentic leadership and proactive work behavior: moderated mediation effects of conscientiousness and organizational commitment, The Journal of Behavioral Science, 13(2), 94-106.
  • Springer, G. J. (2011). A study of job motivation, satisfaction, and performance among bank employees. Journal of Global Business Issues, 5(1), 29–42.
  • Stinglhamber, F., & Vandenberghe, C. (2003). Organizations and supervisors as sources of support and targets of commitment: A longitudinal study. The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 24(3), 251-270.
  • Şeşen, H., (2010). Öncülleri ve sonuçları ile örgüt içi girişimcilik: Türk savunma sanayinde bir araştırma (Yayınlanmamış Doktora Tezi). Kara Harp Okulu, Savunma Bilimleri Enstitüsü.
  • Şimşek, Ö. F. (2007). Yapısal eşitlik modellemesine giriş, temel ilkeler ve LISREL uygulamaları. Ankara: Ekinoks Eğitim ve Danışmanlık Hizmetleri, Siyasal Basın ve Dağıtım.
  • Tourangeau, A. E., & Cranley, L. A. (2006). Nurse intention to remain employed: Understanding and strengthening determinants. Journal of Advanced Nursing, 55(4), 497–509.
  • Tuğrul, F., Çitil, M., A (2021). New perspective on evaluation system inn education with ıntuitionistic fuzzy logic and promethee algorithm. Journal of Universal Mathematics, 4(1), 13-24.
  • Tuğrul, F., Çitil, M., Karasolak, B., & Dağlı, M. (2020). Interpretation of physical conditions of schools with fuzzy multi criteria decision making. Journal of Universal Mathematics, 3(1), 46-52.
  • Türkkan, G., ve Ülbeği, İ.D. (2022). Algılanan yönetici desteği ve yöneticiye güvenin örgütsel bağlılık üzerindeki etkisi. Yönetim ve Ekonomi Dergisi, 29(4), 661-682.
  • Tüzün, İ. K. (2013). İKY uygulamalarının etkililiğinin çalışan algılamaları bağlamında araştırılması: İK birimi saygınlığının rolü. Yönetim ve Ekonomi Dergisi, 20(1), 171-185.
  • Uzun, T., & Ozdem, G. (2017). The mediating role of job satisfaction on the relationship between Teachers' perceptions of supervisor support and job performances. International Journal of Educational Administration and Policy Studies, 9(7), 84-90.
  • Wang, J., Liu, S., Qu, X., He, X., Zhang, L., Guo, K., & Zhu, X. (2023). Nurses' colleague solidarity and job performance: Mediating effect of positive emotion and turnover intention. Safety and Health at Work, 14(3), 309-316.
  • Werner, J. M. (2000). Implications of OCB and contextual performance for human resource management. Human Resource Management Review, 10(1), 3-24.
  • Zeb, A., Goh, G. G. G., Javaid, M., Khan, M. N., Khan, A. U., & Gul, S. (2023). The interplay between supervisor support and job performance: Implications of social exchange and social learning theories. Journal of Applied Research in Higher Education, 15(2), 429-448.
  • Zengin, N., Pınar, R., Akinci, A. C., & Yildiz, H. (2014). Psychometric properties of the self‐efficacy for clinical evaluation scale in Turkish nursing students. Journal of Clinical Nursing, 23(7-8), 976-984.
There are 112 citations in total.

Details

Primary Language Turkish
Subjects Organisational Behaviour, Strategy, Strategy, Management and Organisational Behaviour (Other)
Journal Section Research Articles
Authors

Simge Samancı 0000-0002-1284-381X

Publication Date June 30, 2025
Submission Date September 16, 2024
Acceptance Date April 25, 2025
Published in Issue Year 2025

Cite

APA Samancı, S. (2025). TIBBİ SEKRETERİN YÖNETİCİ DESTEĞİ ALGISININ İŞ PERFORMANSINA ETKİSİNDE İŞ TATMİNİNİN ARACI ROLÜ. Anadolu Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 26(2), 42-72. https://doi.org/10.53443/anadoluibfd.1551032


This work is licensed under Creative Commons Attribution-NonCommercial 4.0 International License since 2023.