Review
BibTex RIS Cite

Yükseköğretimde Dijitalleşme ve E-Öğrenme: Kalite Güvencesi Süreçlerinin Dönüşümü

Year 2025, Volume: 8 Issue: 2, 121 - 139, 31.05.2025

Ayşe Ahsen Talu , Erdoğan Tezci

Abstract

Yükseköğretim kurumlarının niteliği ülkelerin gelişmişlik düzeylerini etkileyen önemli bir unsurlardan biridir. Söz konusu kurumların niteliğine ilişkin yapılacak değerlendirmeler kalite güvencesi çalışmaları kapsamında değerlendirilebilir. Kalite güvence çalışmaları ise ulusal ve uluslararası kurumlar aracılığıyla yürütülen uzun soluklu bir süreci açıklayacaktır. Bu çalışma kapsamında yükseköğretimde kalite güvencesi uygulamalarını dijitalleşme ve e-öğrenme süreçleri bağlamında ele alınmıştır. Dijitalleşme, eğitimdeki geleneksel yöntemlerin yerini almakta ve öğretim süreçlerinin daha esnek, erişilebilir ve etkili olmasını sağlamaktadır. Ayrıca e-öğrenme, özellikle COVID-19 pandemisi sonrasında yaygınlaşarak, öğrenme deneyimini dönüştürmüş ve kalite yönetim süreçlerine yeni bir boyut kazandırmıştır. Bu süreçlerin başarılı bir şekilde yönetilmesi için yükseköğretim kurumlarının eğitimde kalite standartlarına uygun dijital araçlar kullanmaları önemlidir. Çalışma kapsamında dijitalleşme ve e-öğrenmenin yükseköğretimde kalite güvence süreçlerini nasıl etkilediği ve şekillendirdiği tartışılmıştır. Ayrıca, dijital araçların ve e-öğrenme uygulamalarının öğretim ve değerlendirme süreçlerindeki yeri analiz edilmiştir. Dijitalleşme ve e-öğrenme süreçlerinin yükseköğretimde kalite güvencesi sağlama konusunda kritik bir rol oynadığı ve bu süreçlerin daha verimli hale getirilmesi için yükseköğretim kurumlarının stratejik bir yaklaşım benimsemeleri gerektiği söylenebilir. Yükseköğretimde kalite güvencesi süreçlerinin dijitalleşme ve e-öğrenme araçlarıyla güçlendirilmesi, öğretim yöntemlerinin çeşitlenmesi ve öğrenci katılımının artırılması, kurumların sürekli olarak teknolojik altyapılarını güncelleyerek öğretim üyelerine yönelik dijital yeterliliklerini geliştirmeye yönelik düzenlemeler yapması önerilmektedir.

Keywords

Yükseköğretim kalite güvencesi dijitalleşme e-öğrenme

Ethical Statement

-

Supporting Institution

Destekleyen kurum bulunmamaktadır.

Project Number

-

References

  • Adams, D. (1993). Defining educational quality. Improving Educational Quality Project Publication, 1, 3-24.
  • AFT (2000). Distance education: guidelines for good practice. American Federation of Teachers
  • Alenezi, M. (2023). Digital learning and digital institution in higher education. Educ. Sci., 13, 88. https://doi.org/10.3390/ educsci13010088
  • Alkayış, A. (2021). Eğitim felsefesi perspektifinden dijitalleşme ve eğitim 4.0. Bingöl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi (BUSBED), 11(21), 221-237. https://doi.org/10.29029/busbed.818165
  • Ally, M. (2004). Foundations of educational theory for online learning. In T. Anderson (Ed.), Theory and practice of online learning (pp. 3-31). Athabasca University Press.
  • Anderson, T. (2008). The theory and practice of online learning. AU Press.
  • Asiyai, R. I. (2022). Best practices for quality assurance in higher education: Implications for educational administration. International Journal of Leadership in Education, 25(5), 843-854. https://doi.org/10.1080/13603124.2019.1710569
  • Ataş, H., & Gündüz, S. (2019). Yükseköğretimde dijital dönüşüm. Çelik, İ. E. (Ed.) İçinde Dijital Dönüşüm Ekonomik ve Toplumsal Boyutlarıyla (ss.209-238). Gazi Kitabevi.
  • Aziz, A. (2020). Türkiye’de yükseköğretimde kalite güvencesi ve iletişim eğitimi akreditasyonu. Yeni Yüzyıl'da İletişim Çalışmaları, 1(1), 12-29.
  • Bates, A. W. (2015). Teaching in a digital age. Tony Bates Associates Ltd.
  • Baumeister, R. F., & Leary, M. R. (1997). Writing narrative literature reviews. Review of General Psychology, 1(3), 311-320. https://doi.org/10.1037/1089-2680.1.3.311
  • Belenli, İ., Günay, D., Öztemel, E., Demir, A., Şerifoğlu, F. S., Elmas, M., ... & Kılıç, M. (2011). Türkiye yükseköğretim kurumları için kalite güvence oluşumu üzerine bir model önerisi. Yükseköğretim ve Bilim Dergisi, (3), 128-133. https://doi.org/10.5961/jhes.2011.019
  • Biggs, J., & Tang, C. (2021). Teaching for quality learning at university (5th ed.). Open University Press.
  • Bilgin, Ö. Ü. E., & Yılmaz, Ö. Ü. E. (2023, Ekim). Kalitenin evrimi ve kalite 4.0. xx. International Balkan and Near Eastern Congress Series on Economics, Business and Management Ohrid / Republic of North Macedonia (ss.328-336).
  • Bologna Declaration. (1999). The Bologna declaration of 19 June 1999. Bologna: Joint Declaration of The European Ministers of Education.
  • Bougherira, M., & Elasmar, M. (2022). Impact of academic accreditation on teaching and learning: Faculty members’ perceptions. Journal of Further and Higher Education, 47(3), 167- 181. https://doi.org/10.1080/ 0309877X.2022.2102412
  • Brink, H., Packmohr, S., & Vogelsang, K. (2020). The digitalization of universities from a students’ perspective. In 6th international conference on higher education advances (HEAd’20) (pp. 967-974). Universitat Politècnica de València. http://dx.doi.org/10.4995/HEAd20.2020.11181
  • Büyükşahin, Y., & Şahin, A. E. (2017). Öğretmenlerin gözünden eğitimde kalite sorunsalı. Bartın Üniversitesi Eğitim Fakültesi Dergisi, 6(3), 1134-1152. https://doi.org/10.14686/buefad.290859
  • Calzada, K. P. D. (2023). Innovative supervision practices in higher education: Assessing digitalization, sustainability, and quality management. Journal of Namibian Studies: History Politics Culture, 33, 3287-3312. https://doi.org/10.59670/jns.v33i.2851
  • Cardoso, S., Rosa, M. J., & Stensaker, B. (2016). Why is quality in higher education not achieved? The view of academics. Assessment & Evaluation in Higher Education, 41(6), 950-965. https://doi.org/10.1080/02602938.2015.1052775
  • Cheng, M. (2017). Reclaiming quality in higher education: A human factor approach. Quality in Higher Education, 23(1), 153- 167. https://doi.org/1 0.1080/13538322.2017.1358954
  • Cheong Cheng, Y., & Ming Tam, W. (1997). Multi‐models of quality in education. Quality Assurance in Education, 5(1), 22-31. https://doi.org/10.1108/09684889710156558
  • Chickering, A. W., & Gamson, Z. F. (1987). Seven principles for good practice in undergraduate education. AAHE Bulletin. http://dx.doi.org/10.1002/tl.37219914708
  • Cirlan, E., & Loukkola, T. (March, 2021). Internal quality assurance in times of Covid-19. Brussels: European University Association.
  • Coates, H., & Shah, M. (2017). The growing prominence of quality assurance in Asia. M. Shah and Q. Do (Eds.) In The Rise of Quality Assurance in Asian Higher Education. (pp. xxi-xxxi) http://dx.doi.org/10.1016/B978-0-08-100553-8.00017-3
  • Connolly, M., Jones, N., & O’Shea, J. (2005). Quality assurance and e‐learning: Reflections from the front line. Quality in Higher Education, 11(1), 59-67.
  • Çalışkan, A. (2019). Kalite güvence politikaları ve uygulamaları. H. Arslan (Ed.), İçinde Yükseköğretimin Yönetimi (ss. 129-160). Anı Yayıncılık.
  • Dill, D. D. (2007). Quality assurance in higher education: Practices and issues. P.P.Peterson, E.Baker and B. McGaw (Eds.) In International Encylopedia of Education (Third Edition). Oxford: Elsevier.
  • Doherty, G. D. (1997). Quality, standards, the consumer paradigm and developments in higher education. Quality Assurance in Education, 5(4), 239-248. http://dx.doi.org/10.1108/09684889710189129
  • EADTU (2006). E-xcellence: quality benchmarking for blended and online education: a manual. European Association of Distance Teaching Universities. http://e-xcellencelabel.eadtu.eu/images/documents/Excellence_manual_full.pdf
  • El-Khawas, E. (2013). Quality assurance as a policy instrument: What’s ahead? Quality in Higher Education, 19(2), 248-257. https://doi.org/10.1080/13538322.2013.806740
  • Elumalai, K. V., Sankar, J. P., Kalaichelvi, R., John, J. A., Menon, N., Alqahtani, M. S. M., & Abumelha, M. A. (2021). Factors affecting the quality of e-learning during the COVID-19 pandemic from the perspective of higher education students. COVID-19 and Education: Learning and Teaching in a Pandemic-Constrained Environment, 189(3), 169. https://doi.org/10.28945/4628
  • European Commission (2018). Quality assurance in higher education. https://ec.europa.eu/programmes/erasmus-plus/project-result-content/ed7c0c0b-3b39-4388-b686-f0b4ae96e147/Quality_Assurance_Manual_final_version_29.04.2018.pdf
  • European Commission (2024). Council recommendation on a European quality assurance and recognition system in higher education. Brussels. https://education.ec.europa.eu/sites/default/files/2024-03/Proposal%20for%20a%20Council%20Recommendation%20on%20a%20European%20Quality%20Assurance%20and%20Recognition%20System%20in%20Higher%20Education.pdf
  • Ewell, P. (2010) Twenty years of quality assurance in higher education: What’s happened and what’s different? Quality in Higher Education, 16(2), 173-175. https://doi.org/10.1080/13538322.2010.485728
  • Filiz, A. Ç. (2022). Endüstri 4.0’ın etkilerinin kalite 4.0 üzerinden değerlendirilmesi. Ekonomi Maliye İşletme Dergisi, 5(1), 176-188. https://doi.org/10.46737/emid.1119920
  • Frolova, E. V., Rogach, O. V., & Ryabova, T. M. (2020). Digitalization of education in modern scientific discourse: New trends and risks analysis. European Journal of Contemporary Education, 9(2), 313-336. https://doi.org/10.13187/ejced.2020.2.313
  • Gaebel, M., Kupriyanova, V., Morais, R., Colucci, E. (2014). E-learning in European higher education institutions: Results of a mapping survey conducted in October-December 2013. European University Association asbl.
  • Gaebel, M., Zhang, T., Stoeber, H., & Morrisroe, A. (2021). Digitally enhanced learning and teaching in European higher education institutions. European University Association asbl.
  • Garrison, D. R., Anderson, T., & Archer, W. (2001). Critical thinking, cognitive presence, and computer conferencing in distance education. American Journal of Distance Education, 15(1), 7–23. https://doi.org/10.1080/08923640109527071
  • Gill, S. K., Dhir, A., Singh, G., & Vrontis, D. (2022). Transformative quality in higher education institutions (HEIs): Conceptualisation, scale development and validation. Journal of Business Research, 138, 275-286. https://doi.org/10.1016/j.jbusres.2021.09.029.
  • Ginns, P., Prosser, M., & Barrie, S. (2007). Students’ perceptions of teaching quality in higher education: The perspective of currently enrolled students. Studies in Higher Education, 32(5), 603-615. https://doi.org/10.1080/03075070701573773
  • Göksoy, S. (2014). Eğitim sistemlerinde kalite standartları ve kalite standart alanları. 21. Yüzyılda Eğitim ve Toplum, 3(7), 85-99.
  • Gupta, P., & Kaushik, N. (2018). Dimensions of service quality in higher education–critical review (students’ perspective). International Journal of Educational Management, 32(4), 580-605. https://doi.org/10.1108/IJEM-03-2017-0056
  • Gümüşoğlu, E. K. (2017). Yükseköğretimde dijital dönüşüm. Açıköğretim Uygulamaları ve Araştırmaları Dergisi, 3(4), 30-42.
  • Halliday, J. (1994). Quality in education: Meaning and prospects. Educational Philosophy and Theory, 26(2), 33–50. https://doi.org/10.1111/j.1469-5812.1994.tb00205.x
  • Hamalainen, K. (2003). Common standards for programme evaluations and accreditation? European Journal of Education, 38(3), 291-300.
  • Hamutoğlu, N. B., Özden, Ş. Y., & Bilgiç, E. N. Ü. (2024). Akreditasyon ve kalite güvencesi kapsamında eğitim teknolojileri uygulamalarının ulusal ve uluslararası boyutta değerlendirilmesi. Manisa Celal Bayar Üniversitesi Sosyal Bilimler Dergisi, 22(1), 89-102. https://doi.org/10.18026/cbayarsos.1361537
  • Hamutoğlu, N. B., Ünveren-Bilgiç, E. N., & Elmas, M. (2020). Yükseköğretimde kalite süreçleri: İnsani gelişme endeksi raporlarına göre karşılaştırmalı olarak incelenmesi. Yükseköğretim Dergisi, 10(1), 112–124. https://doi.org/10.2399/yod.19.521343
  • Harvey, L., & Green, D. (1993). Defining quality. Assessment & Evaluation in Higher Education, 18(1), 9–34. https://doi.org/10.1080/0260293930180102
  • Harvey, L., & Williams, J. (2010) Fifteen years of quality in higher education (Part Two), 16(2), 81-113. https://doi.org/10.1080/13538322.2010.485722
  • Hoffmann, M. (2016, April). Quality assurance in mass digitization projects. In Archiving Conference, 13, (pp.107-110). Society for Imaging Science and Technology. https://doi.org/10.2352/issn.2168-3204.2016.1.0.107
  • Hou, A. Y. C., Hill, C., Guo, C. Y., Tsai, S., & Justiniano Castillo, D. R. (2020). A comparative study of relationship between the government and national quality assurance agencies in Australia, Japan, Malaysia and Taiwan: policy change, governance models, emerging roles. Quality in Higher Education, 1–23.https://doi.org/10.1080/13538322.2020.1778613
  • Hou, A. Y. C., Ince, M., Tsai, S., & Chiang, C. L. (2015). Quality assurance of quality assurance agencies from an Asian perspective: Regulation, autonomy and accountability. Asia Pacific Education Review, 16, 95-106. https://doi.org/10.1007/s12564-015-9358-9
  • Hou, A. Y. C., Lu, I. G., & Hill, C. (2022). What has been the impact of COVID-19 on Driving digitalization, ınnovation and crisis management of higher education and quality assurance?-A Taiwan case study in alignment with the INQAAHE virtual review. Higher Education Policy, 35(3), 568–590. https://doi.org/10.1057/s41307-022-00267-z
  • Javed, Y., & Alenezi, M. (2023). A case study on sustainable quality assurance in higher education. Sustainability, 15(10), 8136. https://doi.org/10.3390/su15108136
  • JISC (2020). Digital teaching and learning: Building a sustainable future [Report]. JISC. https://www.jisc.ac.uk/reports/digital-teaching-and-learning-building-a-sustainable-future
  • Kayyali, M. (2023). An overview of quality assurance in higher education: Concepts and frameworks. International Journal of Management, Sciences, Innovation, and Technology (IJMSIT), 4(2), 01-04.
  • Khuram, S., Rehman, C. A., Nasir, N., & Elahi, N. S. (2023). A bibliometric analysis of quality assurance in higher education institutions: Implications for assessing university's societal impact. Evaluation and Program Planning, 99, 102319. https://doi.org/10.1016/j.evalprogplan.2023.102319
  • Kır, Ş. (2020). Dijital dönüşüm sürecinde yükseköğretim kurumları ve öğretim elemanlarının gelişen rolleri. Açıköğretim Uygulamaları ve Araştırmaları Dergisi, 6(3), 143-163.
  • Knight, J. (2008). Monitoring the quality and progress of internationalization. Journal of Studies in International Education, 5(3), 228-243.
  • Kronblad, C., & Pregmark, J. E. (2021). How COVID-19 has changed the digital trajectory for professional advisory firms. In J. Lee ve S. H. Han (Eds.), The future of service Post-COVID-19 Pandemic içinde (101-122. ss.). Singapore: Springer. https://doi.org/10.1007/978-981-33-4126-5
  • Krstić, M., Filipe, J. A., & Chavaglia, J. (2020). Higher education as a determinant of the competitiveness and sustainable development of an economy. Sustainability, 12(16), 6607. https://doi. org/10.3390/su12166607
  • Lagrosen, S., Seyyed‐Hashemi, R., & Leitner, M. (2004). Examination of the dimensions of quality in higher education. Quality Assurance in Education, 12(2), 61-69. https://doi.org/10.1108/09684880410536431
  • Lakshmi, T. K. S., & Rama, K. (2007). Quality assurance toolkit for teacher education ınstitutions (QATTEI). Guidelines.
  • Latchem, C. (2014). Quality assurance in online distance education. In Olaf Zawackı-Rıchter & Terry Anderson (Eds.) Online Distance Education: Towards a Research Agenda, (pp. 311-342).
  • Levine, A. (2001). Higher education as a mature industry. In Altbach, P., Gumport, P.J., & Johnstone, D. B. (Eds.), In defense of American higher education (pp. 38-58). Baltimore: Johns Hopkins University Press.
  • Lim, D. (2001). Quality assurance in higher education: A study of developing countries. Routledge Revivals.
  • Lodi, S., Shaikh, A., Wasif, M., Tufail, M., & Butt, F. (2022, May). A quality 4.0 assurance framework for the higher education institutes. In 8th International Conference on Higher Education Advances (HEAd'22) (pp. 725-732). Editorial Universitat Politècnica de València. http://dx.doi.org/10.4995/HEAd22.2022.14032
  • Manarbek, G., & Kondybayeva, S. (2024). Quality assurance practices in higher education: Lessons from the U.S. and implications for Kazakhstan. Journal of Higher Education Policy and Leadership Studies, 5(3), 66-86. https://dx.doi.org/10.61186/johepal.5.3.66
  • Martin, M. (2018). Internal quality assurance: Enhancing higher education quality and graduate employability. UNESCO Publishing. http://unesdoc.unesco.org/images/0026/002613/261356E.pdf
  • Mayer, R. E. (2005). The cognitive theory of multimedia learning. In R. E. Mayer (Ed.), The Cambridge Handbook of Multimedia Learning (pp. 31-48). Cambridge University Press.
  • Moore, M. G. & Kearsley, G. (2012). Distance education: A systematic view of online learning (3rd Ed.). Belmont, VA: Wadsworth Cengage Learning.
  • Morrow, R., & Smith, A. (2022). Stakeholder Engagement in Higher Education Quality Assurance. Springer.
  • Mukul, E., & Büyüközkan, G. (2023). Digital transformation in education: A systematic review of education 4.0. Technological Forecasting and Social Change, 194, 122664. https://doi.org/10.1016/j.techfore.2023.122664
  • Nicholson, K. (2011). Quality assurance in higher education: A review of the literature. Council of Ontario Universities Degree Level Expectations Project.
  • OECD (2023, July). Shaping digital education: Enabling factors for quality, equity and efficiency. OECD Publishing, Paris. https://doi.org/10.1787/bac4dc9f-en
  • Ortaç, F. R., Kurt, A., & Kılınç, M. (2021). Öğretim elemanlarının kalite güvencesi algısının ölçümlenmesi, bir vakıf üniversitesi örneği. Anasay, (15), 73-89. https://doi.org/10.33404/anasay.859151
  • Özçiçek, Y., & Karaca, A. (2019). Yükseköğretim kurumlarında kalite ve akreditasyon: mühendislik eğitim programlarının değerlendirilmesi. Fırat Üniversitesi Uluslararası İktisadi ve İdari Bilimler Dergisi, 3(1), 114-149.
  • Özen, E. (2022). Yükseköğretimde kalite güvencesi ve akreditasyon: Açık ve uzaktan eğitim. Açıköğretim Uygulamaları ve Araştırmaları Dergisi, 8(1), 87-93.
  • Öztemel, E. (2018). Eğitimde yeni yönelimlerin değerlendirilmesi ve eğitim 4.0. Üniversite Araştırmaları Dergisi, 1(1), 25-30.
  • Parrales, D. R. S. (2022). The enactment of quality assurance policies in Ecuadorian higher education: A case study in the public universities in the province of Manabí (Order No. 29440118). https://www.proquest.com/dissertations-theses/enactment-quality-assurance-policies-ecuadorian/docview/2734699496/se-2
  • Perrin, S., & Wang, L. (2021). COVID-19 and rapid digitalization of learning and teaching: quality assurance issues and solutions in a Sino-foreign higher education institution. Quality Assurance in Education, 29(4), 463-476. http://dx.doi.org/10.1108/QAE-12-2020-0167
  • Peters, K. (2024). Making Sense with Students: Student Engagement in Quality Assurance [Unpublished Doctoral dissertation], University of Toronto, Canada.
  • Petrusevich, D. A. (2020, November). Modern trends in the digitalization of education. In Journal of physics: Conference Series,1691(1), 012223. IOP Publishing. http://dx.doi.org/10.1088/1742-6596/1691/1/012223
  • Pohlenz, P., Felix, A., Berndt, S., & Seyfried, M. (2023). How do students deal with forced digitalisation in teaching and learning? Implications for quality assurance. Quality Assurance in Education, 31(1), 18-32. http://dx.doi.org/10.1108/QAE-02-2022-0041
  • Quality Glossary. (2025). Quality. https://asq.org/quality-resources/quality-glossary
  • Quality Matters (2023). Quality matters higher education rubric (7th ed.). Quality Matters. https://www.qualitymatters.org/qa-resources/rubric-standards/higher-ed-rubric
  • Rezaei, H., Yousefi, A., Larijani, B., Dehnavieh, R., Rezaei, N., & Adibi, P. (2018). Internationalization or globalization of higher education. Journal of Education and Health Promotion, 7(1), 1-15. http://dx.doi.org/10.4103/jehp.jehp_25_17
  • Rossade, K.D., Janssen, J., Wood, C., & Ubachs, G. (Eds.). (2022). Designing online assessment:solutions that are rigorous, trusted, flexible and scalable. European Association of Distance Teaching Universities. https://doi.org/10.5281/zenodo.6563226
  • Ryan, P. (2015). Quality assurance in higher education: A review of literature. Higher Learning Research Communications, 5(4). http://dx.doi.org/10.18870/hlrc.v5i4.257
  • Sain, K., & Berber, Ş. (2023). Yükseköğretimde işlevsel değişim süreci: Akademik değerin ekonomik değere dönüşümü. Üniversite Araştırmaları Dergisi, 6(4), 425-442. http://dx.doi.org/10.32329/uad.1358127
  • Saxena, C., Baber, H., & Kumar, P. (2021). Examining the moderating effect of perceived benefits of maintaining social distance on e-learning quality during COVID-19 pandemic. Journal of Educational Technology Systems, 49(4), 532-554. http://dx.doi.org/10.1177/0047239520977798
  • Schindler, L., Puls-Elvidge, S., Welzant, H., & Crawford, L. (2015). Definitions of quality in higher education: A synthesis of the literature. Higher Learning Research Communications, 5(3), 3-13. http://dx.doi.org/10.18870/hlrc.v5i3.244
  • Seale, J. (2014). E-learning and disability in higher education: Accessibility research and pratice. Routledge. https://doi.org/10.4324/9780203095942
  • Seçmenoğlu, N. S., & Erkasap, A. (2023). Yükseköğretimde kalite güvence sisteminin risk yapılandırılması: Bir vakıf üniversitesi örneği. International Journal of Sustainability, 1(1), 28-47. https://doi.org/10.5281/zenodo.7779053
  • Shuiyun, L. (2016). External higher education quality assurance system in China. Chinese Education & Society, 49(1-2), 1-6. https://doi.org/10.1080/10611932.2016.1192380
  • Siemens, G. (2005). Connectivism: A learning theory for the digital age. International Journal of Instructional Technology and Distance Learning. http://www.itdl.org/Journal/Jan_05/article01.htm
  • Stella, A., & Gnanam, A. (2004). Quality assurance in distance education: The challenges to be addressed. Higher education, 47(2), 143-160.
  • Stoyanova, T., & Stoyanov, P. (2024, June). The digitization of higher education institutions-A factor for their competitiveness in the market of educational services. In Conference Proceedings. The Future of Education 2024.
  • Stukalo, N., & Lytvyn, M. (2021). Towards sustainable development through higher education quality assurance. Education Sciences, 11(11), 664. https://doi.org/10.3390/educsci11110664
  • Süngü, H., & Bayrakçı, M. (2010). Bolonya süreci sonrası yükseköğretimde akreditasyon çalışmaları. Türk Eğitim Bilimleri Dergisi, 8(4), 895-912.
  • Şahin, M., & Alkan, R. M. (2016). Yükseköğretimde değişim dönüşüm süreci ve üniversitelerin genişleyen rolleri. Eğitim ve Öğretim Araştırmaları Dergisi, 5(2), 297-307.
  • Tam, M. (1999). Quality assurance policies in higher education in Hong Kong, Journal of Higher Education Policy and Management, 21(2), 215-226. https://doi.org/10.1080/1360080990210208
  • Taşcı, D., & Lapçın, H. T. (2023). Yükseköğretimde kalite güvencesi sistemi: kurumsal akreditasyon Raporları üzerinden bir değerlendirme. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi, 24(1), 1-16. https://doi.org/10.17494/ogusbd.1185953
  • Taşkıran, A. (2017). Dijital çağda yükseköğretim. Açıköğretim Uygulamaları ve Araştırmaları Dergisi, 3(1), 96-109.
  • Telli, R. (2023). Beşeri kalkınmada yükseköğretim kalite güvencesi sisteminin etkinliğine yönelik bir analiz. International Journal of Social and Humanities Sciences Research (JSHSR), 10(99), 2213-2226. https://doi.org/10.5281/zenodo.8396586
  • Tezsürücü, D., & Bursalıoğlu, S. A. (2013). Yükseköğretimde değişim: Kalite arayışları. Kahramanmaraş Sütçü İmam Üniversitesi Sosyal Bilimler Dergisi, 10(2), 97-108.
  • Timbi-Sisalima, C., Sánchez-Gordón, M., Hilera-Gonzalez, J. R., & Otón-Tortosa, S. (2022). Quality assurance in e-learning: a proposal from accessibility to sustainability. Sustainability, 14(5), 3052. https://doi.org/10.3390/su14053052
  • Todorut, A. V. (2013). The need of total quality management in higher education. Procedia-Social and Behavioral Sciences, 83, 1105-1110. https://doi.org/10.1016/j.sbspro.2013.06.207
  • Tonbuloğlu, B., & Aydın, H. (2015). Uzaktan eğitimde kalite standartları. Eğitim ve Öğretim Araştırmaları Dergisi, 4(4), 55-70.
  • Topçu, E., & Özdem, G. (2022). Üniversite personelinin kalite süreçleri algısının incelenmesi: Giresun Üniversitesi örneği. Trakya Eğitim Dergisi, 12(3), 1750-1767. https://doi.org/10.24315/tred.1099526
  • Topçu, H., Doğan, B., & Doğan, M. (2018). Altı sigma yöntemi ve yükseköğretim kurumlarında uygulanabilirliği üzerine bir çalışma. Bartın Üniversitesi Eğitim Araştırmaları Dergisi, 2(1), 68-79.
  • Ubachs, G., & Henderikx, P. (2022). Quality assurance systems for digital higher education in Europe. In: Zawacki- Richter, O., & Jung, I. (Eds.) Handbook of Open, Distance and Digital Education (pp. 1-20). Springer Nature Singapore. https://doi.org/10.1007/978-981-19-0351-9_41-1#DOI
  • Uludağ, G., Bora, M. & Çatal, S. (2021) Türk yükseköğretiminde kalite güvencesi sistemi ve öğrenci katılımının önemi. Trakya Üniversitesi Kalite ve Strateji Yönetimi Dergisi, 1(1), 91-111.
  • UNESCO (2019). UNESCO guidelines for quality assurance in higher education. UNESCO Publishing.
  • UNICEF (2000). Defining quality in education (working paper series). UNICEF. https://www.right-to-education.org/sites/right-to-education.org/files/resource-attachments/UNICEF_Defining_Quality_Education_2000.PDF
  • United Nations (2015). Transforming our world: The 2030 agenda for sustainable development. https://sdgs.un.org/2030agenda
  • Ünlü, M. (2019). Dijital çağda e-öğrenme ortamlarının kalitesini artırmaya yönelik gerçekleştirilen uluslararası çalışmalar. Ufuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 8(16), 165-182.
  • Van Damme, D. (2000). Internationalization and quality assurance: Towards worldwide accreditation? European Journal for Education Law and Policy, 4, 1-20.
  • Van Pham, T., Ta, H. T. T., & Nguyen, H. T. T. (2019). Digital innovation and impact on quality assurance. In Nguyen, C., Shah, M. (Eds) Quality Assurance in Vietnamese Higher Education: Policy and Practice in the 21st Century, 213-239. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-26859-6_10
  • Van Vught, F. A., & Westerheijden, D. F. (1994). Towards a general model of quality assessment in higher education. Higher Education, 28(3), 355-371.
  • Vasiliev, V. A., Aleksandrova, S. V., & Aleksandrov, M. N. (2017, September). Integration of quality management and digital technologies. 2017 International Conferene Quality Management,Transport and Information Security, Information Technologies (IT&QM&IS), St. Petersburg, Russia, (pp. 454-456). https://doi.org/10.1109/ITMQIS.2017.8085860
  • Vazzana, G., Elfrink, J., & Bachmann, D. P. (2000). A longitudinal study of total quality management processes in business colleges. Journal of Education for Business, 76(2), 69-74. https://doi.org/10.1080/08832320009599955
  • Wang, D., Sun, Y., & Jiang, T. (2018). The assessment of higher education quality from the perspective of students through a case study analysis. Frontiers of Education in China, 13, 267-287. Doi: http://dx.doi.org/10.1007/s11516-018-0014-0
  • Williams, J., & Harvey, L. (2015). Quality assurance in higher education. In: Huisman, J., de Boer, H., Dill, D.D., Souto-Otero, M. (Eds) The Palgrave International Handbook of Higher Education Policy and Governance, 506-525. Palgrave Macmillan, London. https://doi.org/10.1007/978-1-137-45617-5_27
  • Yılmaz, B., Salar, R., Aslan, B., Sözbilir, M., & Keskin, A. (2023). Yükseköğretimde kalite ve akreditasyon: Program akreditasyonunda Atatürk Üniversitesi’nin uygulamaları. Kalite ve Strateji Yönetimi Dergisi, 3(2), 67-87. https://doi.org/10.56682/ksydergi.1284982
  • Yöntem, E., & Mazman, İ. (2023). Uluslararası bakış ile yükseköğretimde kalite güvencesinin gelişimi. Ekonomi İşletme Siyaset ve Uluslararası İlişkiler Dergisi, 9(1), 37-49.
  • Yükseköğretim Kalite Kurulu [YÖKAK]. (2015). Yükseköğretim kalite güvencesi yönetmeliği (23 Temmuz 2015 tarih ve 29423 sayılı Resmî Gazete).
  • Yükseköğretim Kalite Kurulu [YÖKAK]. (2019). Dış değerlendirme ve akreditasyon kuruluşlarının yetkilendirilmesi, tanınması ve izlenmesine ilişkin kılavuz. https://www.yokak.gov.tr/documents/yetkilendirme/Yetkilendirilme_Taninma_ve_Izleme_Kilavuzu_V1.1.pdf
  • Yükseköğretim Kurulu [YÖK]. (2007). Türkiye’nin yükseköğretim stratejisi. http://yok.gov.tr/Documents/Yayinlar/Yayinlarimiz/Turkiyenin-yuksekogretim-stratejisi.pdf

Digitalization and E-Learning in Higher Education: The Transformation of Quality Assurance Processes

Year 2025, Volume: 8 Issue: 2, 121 - 139, 31.05.2025

Ayşe Ahsen Talu , Erdoğan Tezci

Abstract

The quality of higher education institutions is a crucial factor influencing the developmental progress of nations. Evaluations of these institutions' quality can be conducted within the framework of quality assurance practices. Quality assurance represents a long-term process, carried out through both national and international organizations. This study explores the role of quality assurance in higher education, particularly in the context of digitalization and e-learning processes. Digitalization has increasingly replaced traditional educational methods, rendering teaching processes more flexible, accessible, and effective. Additionally, e-learning has gained significant traction, particularly in the aftermath of the COVID-19 pandemic, reshaping the learning experience and introducing new dimensions to quality management. To effectively manage these processes, it is crucial for higher education institutions to integrate digital tools in alignment with established quality standards. This study examines the impact of digitalization and e-learning on quality assurance processes in higher education, with a focus on their role in teaching and assessment. It can be asserted that digitalization and e-learning play a pivotal role in ensuring quality in higher education, necessitating higher education institutions to adopt strategic approaches to enhance these processes. The study recommends strengthening quality assurance frameworks through the incorporation of digitalization and e-learning tools, diversifying teaching methodologies, increasing student engagement, continually updating technological infrastructure, and implementing initiatives to enhance the digital competencies of faculty members.

Keywords

Higher education quality assurance digitalization e-learning

Project Number

-

References

  • Adams, D. (1993). Defining educational quality. Improving Educational Quality Project Publication, 1, 3-24.
  • AFT (2000). Distance education: guidelines for good practice. American Federation of Teachers
  • Alenezi, M. (2023). Digital learning and digital institution in higher education. Educ. Sci., 13, 88. https://doi.org/10.3390/ educsci13010088
  • Alkayış, A. (2021). Eğitim felsefesi perspektifinden dijitalleşme ve eğitim 4.0. Bingöl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi (BUSBED), 11(21), 221-237. https://doi.org/10.29029/busbed.818165
  • Ally, M. (2004). Foundations of educational theory for online learning. In T. Anderson (Ed.), Theory and practice of online learning (pp. 3-31). Athabasca University Press.
  • Anderson, T. (2008). The theory and practice of online learning. AU Press.
  • Asiyai, R. I. (2022). Best practices for quality assurance in higher education: Implications for educational administration. International Journal of Leadership in Education, 25(5), 843-854. https://doi.org/10.1080/13603124.2019.1710569
  • Ataş, H., & Gündüz, S. (2019). Yükseköğretimde dijital dönüşüm. Çelik, İ. E. (Ed.) İçinde Dijital Dönüşüm Ekonomik ve Toplumsal Boyutlarıyla (ss.209-238). Gazi Kitabevi.
  • Aziz, A. (2020). Türkiye’de yükseköğretimde kalite güvencesi ve iletişim eğitimi akreditasyonu. Yeni Yüzyıl'da İletişim Çalışmaları, 1(1), 12-29.
  • Bates, A. W. (2015). Teaching in a digital age. Tony Bates Associates Ltd.
  • Baumeister, R. F., & Leary, M. R. (1997). Writing narrative literature reviews. Review of General Psychology, 1(3), 311-320. https://doi.org/10.1037/1089-2680.1.3.311
  • Belenli, İ., Günay, D., Öztemel, E., Demir, A., Şerifoğlu, F. S., Elmas, M., ... & Kılıç, M. (2011). Türkiye yükseköğretim kurumları için kalite güvence oluşumu üzerine bir model önerisi. Yükseköğretim ve Bilim Dergisi, (3), 128-133. https://doi.org/10.5961/jhes.2011.019
  • Biggs, J., & Tang, C. (2021). Teaching for quality learning at university (5th ed.). Open University Press.
  • Bilgin, Ö. Ü. E., & Yılmaz, Ö. Ü. E. (2023, Ekim). Kalitenin evrimi ve kalite 4.0. xx. International Balkan and Near Eastern Congress Series on Economics, Business and Management Ohrid / Republic of North Macedonia (ss.328-336).
  • Bologna Declaration. (1999). The Bologna declaration of 19 June 1999. Bologna: Joint Declaration of The European Ministers of Education.
  • Bougherira, M., & Elasmar, M. (2022). Impact of academic accreditation on teaching and learning: Faculty members’ perceptions. Journal of Further and Higher Education, 47(3), 167- 181. https://doi.org/10.1080/ 0309877X.2022.2102412
  • Brink, H., Packmohr, S., & Vogelsang, K. (2020). The digitalization of universities from a students’ perspective. In 6th international conference on higher education advances (HEAd’20) (pp. 967-974). Universitat Politècnica de València. http://dx.doi.org/10.4995/HEAd20.2020.11181
  • Büyükşahin, Y., & Şahin, A. E. (2017). Öğretmenlerin gözünden eğitimde kalite sorunsalı. Bartın Üniversitesi Eğitim Fakültesi Dergisi, 6(3), 1134-1152. https://doi.org/10.14686/buefad.290859
  • Calzada, K. P. D. (2023). Innovative supervision practices in higher education: Assessing digitalization, sustainability, and quality management. Journal of Namibian Studies: History Politics Culture, 33, 3287-3312. https://doi.org/10.59670/jns.v33i.2851
  • Cardoso, S., Rosa, M. J., & Stensaker, B. (2016). Why is quality in higher education not achieved? The view of academics. Assessment & Evaluation in Higher Education, 41(6), 950-965. https://doi.org/10.1080/02602938.2015.1052775
  • Cheng, M. (2017). Reclaiming quality in higher education: A human factor approach. Quality in Higher Education, 23(1), 153- 167. https://doi.org/1 0.1080/13538322.2017.1358954
  • Cheong Cheng, Y., & Ming Tam, W. (1997). Multi‐models of quality in education. Quality Assurance in Education, 5(1), 22-31. https://doi.org/10.1108/09684889710156558
  • Chickering, A. W., & Gamson, Z. F. (1987). Seven principles for good practice in undergraduate education. AAHE Bulletin. http://dx.doi.org/10.1002/tl.37219914708
  • Cirlan, E., & Loukkola, T. (March, 2021). Internal quality assurance in times of Covid-19. Brussels: European University Association.
  • Coates, H., & Shah, M. (2017). The growing prominence of quality assurance in Asia. M. Shah and Q. Do (Eds.) In The Rise of Quality Assurance in Asian Higher Education. (pp. xxi-xxxi) http://dx.doi.org/10.1016/B978-0-08-100553-8.00017-3
  • Connolly, M., Jones, N., & O’Shea, J. (2005). Quality assurance and e‐learning: Reflections from the front line. Quality in Higher Education, 11(1), 59-67.
  • Çalışkan, A. (2019). Kalite güvence politikaları ve uygulamaları. H. Arslan (Ed.), İçinde Yükseköğretimin Yönetimi (ss. 129-160). Anı Yayıncılık.
  • Dill, D. D. (2007). Quality assurance in higher education: Practices and issues. P.P.Peterson, E.Baker and B. McGaw (Eds.) In International Encylopedia of Education (Third Edition). Oxford: Elsevier.
  • Doherty, G. D. (1997). Quality, standards, the consumer paradigm and developments in higher education. Quality Assurance in Education, 5(4), 239-248. http://dx.doi.org/10.1108/09684889710189129
  • EADTU (2006). E-xcellence: quality benchmarking for blended and online education: a manual. European Association of Distance Teaching Universities. http://e-xcellencelabel.eadtu.eu/images/documents/Excellence_manual_full.pdf
  • El-Khawas, E. (2013). Quality assurance as a policy instrument: What’s ahead? Quality in Higher Education, 19(2), 248-257. https://doi.org/10.1080/13538322.2013.806740
  • Elumalai, K. V., Sankar, J. P., Kalaichelvi, R., John, J. A., Menon, N., Alqahtani, M. S. M., & Abumelha, M. A. (2021). Factors affecting the quality of e-learning during the COVID-19 pandemic from the perspective of higher education students. COVID-19 and Education: Learning and Teaching in a Pandemic-Constrained Environment, 189(3), 169. https://doi.org/10.28945/4628
  • European Commission (2018). Quality assurance in higher education. https://ec.europa.eu/programmes/erasmus-plus/project-result-content/ed7c0c0b-3b39-4388-b686-f0b4ae96e147/Quality_Assurance_Manual_final_version_29.04.2018.pdf
  • European Commission (2024). Council recommendation on a European quality assurance and recognition system in higher education. Brussels. https://education.ec.europa.eu/sites/default/files/2024-03/Proposal%20for%20a%20Council%20Recommendation%20on%20a%20European%20Quality%20Assurance%20and%20Recognition%20System%20in%20Higher%20Education.pdf
  • Ewell, P. (2010) Twenty years of quality assurance in higher education: What’s happened and what’s different? Quality in Higher Education, 16(2), 173-175. https://doi.org/10.1080/13538322.2010.485728
  • Filiz, A. Ç. (2022). Endüstri 4.0’ın etkilerinin kalite 4.0 üzerinden değerlendirilmesi. Ekonomi Maliye İşletme Dergisi, 5(1), 176-188. https://doi.org/10.46737/emid.1119920
  • Frolova, E. V., Rogach, O. V., & Ryabova, T. M. (2020). Digitalization of education in modern scientific discourse: New trends and risks analysis. European Journal of Contemporary Education, 9(2), 313-336. https://doi.org/10.13187/ejced.2020.2.313
  • Gaebel, M., Kupriyanova, V., Morais, R., Colucci, E. (2014). E-learning in European higher education institutions: Results of a mapping survey conducted in October-December 2013. European University Association asbl.
  • Gaebel, M., Zhang, T., Stoeber, H., & Morrisroe, A. (2021). Digitally enhanced learning and teaching in European higher education institutions. European University Association asbl.
  • Garrison, D. R., Anderson, T., & Archer, W. (2001). Critical thinking, cognitive presence, and computer conferencing in distance education. American Journal of Distance Education, 15(1), 7–23. https://doi.org/10.1080/08923640109527071
  • Gill, S. K., Dhir, A., Singh, G., & Vrontis, D. (2022). Transformative quality in higher education institutions (HEIs): Conceptualisation, scale development and validation. Journal of Business Research, 138, 275-286. https://doi.org/10.1016/j.jbusres.2021.09.029.
  • Ginns, P., Prosser, M., & Barrie, S. (2007). Students’ perceptions of teaching quality in higher education: The perspective of currently enrolled students. Studies in Higher Education, 32(5), 603-615. https://doi.org/10.1080/03075070701573773
  • Göksoy, S. (2014). Eğitim sistemlerinde kalite standartları ve kalite standart alanları. 21. Yüzyılda Eğitim ve Toplum, 3(7), 85-99.
  • Gupta, P., & Kaushik, N. (2018). Dimensions of service quality in higher education–critical review (students’ perspective). International Journal of Educational Management, 32(4), 580-605. https://doi.org/10.1108/IJEM-03-2017-0056
  • Gümüşoğlu, E. K. (2017). Yükseköğretimde dijital dönüşüm. Açıköğretim Uygulamaları ve Araştırmaları Dergisi, 3(4), 30-42.
  • Halliday, J. (1994). Quality in education: Meaning and prospects. Educational Philosophy and Theory, 26(2), 33–50. https://doi.org/10.1111/j.1469-5812.1994.tb00205.x
  • Hamalainen, K. (2003). Common standards for programme evaluations and accreditation? European Journal of Education, 38(3), 291-300.
  • Hamutoğlu, N. B., Özden, Ş. Y., & Bilgiç, E. N. Ü. (2024). Akreditasyon ve kalite güvencesi kapsamında eğitim teknolojileri uygulamalarının ulusal ve uluslararası boyutta değerlendirilmesi. Manisa Celal Bayar Üniversitesi Sosyal Bilimler Dergisi, 22(1), 89-102. https://doi.org/10.18026/cbayarsos.1361537
  • Hamutoğlu, N. B., Ünveren-Bilgiç, E. N., & Elmas, M. (2020). Yükseköğretimde kalite süreçleri: İnsani gelişme endeksi raporlarına göre karşılaştırmalı olarak incelenmesi. Yükseköğretim Dergisi, 10(1), 112–124. https://doi.org/10.2399/yod.19.521343
  • Harvey, L., & Green, D. (1993). Defining quality. Assessment & Evaluation in Higher Education, 18(1), 9–34. https://doi.org/10.1080/0260293930180102
  • Harvey, L., & Williams, J. (2010) Fifteen years of quality in higher education (Part Two), 16(2), 81-113. https://doi.org/10.1080/13538322.2010.485722
  • Hoffmann, M. (2016, April). Quality assurance in mass digitization projects. In Archiving Conference, 13, (pp.107-110). Society for Imaging Science and Technology. https://doi.org/10.2352/issn.2168-3204.2016.1.0.107
  • Hou, A. Y. C., Hill, C., Guo, C. Y., Tsai, S., & Justiniano Castillo, D. R. (2020). A comparative study of relationship between the government and national quality assurance agencies in Australia, Japan, Malaysia and Taiwan: policy change, governance models, emerging roles. Quality in Higher Education, 1–23.https://doi.org/10.1080/13538322.2020.1778613
  • Hou, A. Y. C., Ince, M., Tsai, S., & Chiang, C. L. (2015). Quality assurance of quality assurance agencies from an Asian perspective: Regulation, autonomy and accountability. Asia Pacific Education Review, 16, 95-106. https://doi.org/10.1007/s12564-015-9358-9
  • Hou, A. Y. C., Lu, I. G., & Hill, C. (2022). What has been the impact of COVID-19 on Driving digitalization, ınnovation and crisis management of higher education and quality assurance?-A Taiwan case study in alignment with the INQAAHE virtual review. Higher Education Policy, 35(3), 568–590. https://doi.org/10.1057/s41307-022-00267-z
  • Javed, Y., & Alenezi, M. (2023). A case study on sustainable quality assurance in higher education. Sustainability, 15(10), 8136. https://doi.org/10.3390/su15108136
  • JISC (2020). Digital teaching and learning: Building a sustainable future [Report]. JISC. https://www.jisc.ac.uk/reports/digital-teaching-and-learning-building-a-sustainable-future
  • Kayyali, M. (2023). An overview of quality assurance in higher education: Concepts and frameworks. International Journal of Management, Sciences, Innovation, and Technology (IJMSIT), 4(2), 01-04.
  • Khuram, S., Rehman, C. A., Nasir, N., & Elahi, N. S. (2023). A bibliometric analysis of quality assurance in higher education institutions: Implications for assessing university's societal impact. Evaluation and Program Planning, 99, 102319. https://doi.org/10.1016/j.evalprogplan.2023.102319
  • Kır, Ş. (2020). Dijital dönüşüm sürecinde yükseköğretim kurumları ve öğretim elemanlarının gelişen rolleri. Açıköğretim Uygulamaları ve Araştırmaları Dergisi, 6(3), 143-163.
  • Knight, J. (2008). Monitoring the quality and progress of internationalization. Journal of Studies in International Education, 5(3), 228-243.
  • Kronblad, C., & Pregmark, J. E. (2021). How COVID-19 has changed the digital trajectory for professional advisory firms. In J. Lee ve S. H. Han (Eds.), The future of service Post-COVID-19 Pandemic içinde (101-122. ss.). Singapore: Springer. https://doi.org/10.1007/978-981-33-4126-5
  • Krstić, M., Filipe, J. A., & Chavaglia, J. (2020). Higher education as a determinant of the competitiveness and sustainable development of an economy. Sustainability, 12(16), 6607. https://doi. org/10.3390/su12166607
  • Lagrosen, S., Seyyed‐Hashemi, R., & Leitner, M. (2004). Examination of the dimensions of quality in higher education. Quality Assurance in Education, 12(2), 61-69. https://doi.org/10.1108/09684880410536431
  • Lakshmi, T. K. S., & Rama, K. (2007). Quality assurance toolkit for teacher education ınstitutions (QATTEI). Guidelines.
  • Latchem, C. (2014). Quality assurance in online distance education. In Olaf Zawackı-Rıchter & Terry Anderson (Eds.) Online Distance Education: Towards a Research Agenda, (pp. 311-342).
  • Levine, A. (2001). Higher education as a mature industry. In Altbach, P., Gumport, P.J., & Johnstone, D. B. (Eds.), In defense of American higher education (pp. 38-58). Baltimore: Johns Hopkins University Press.
  • Lim, D. (2001). Quality assurance in higher education: A study of developing countries. Routledge Revivals.
  • Lodi, S., Shaikh, A., Wasif, M., Tufail, M., & Butt, F. (2022, May). A quality 4.0 assurance framework for the higher education institutes. In 8th International Conference on Higher Education Advances (HEAd'22) (pp. 725-732). Editorial Universitat Politècnica de València. http://dx.doi.org/10.4995/HEAd22.2022.14032
  • Manarbek, G., & Kondybayeva, S. (2024). Quality assurance practices in higher education: Lessons from the U.S. and implications for Kazakhstan. Journal of Higher Education Policy and Leadership Studies, 5(3), 66-86. https://dx.doi.org/10.61186/johepal.5.3.66
  • Martin, M. (2018). Internal quality assurance: Enhancing higher education quality and graduate employability. UNESCO Publishing. http://unesdoc.unesco.org/images/0026/002613/261356E.pdf
  • Mayer, R. E. (2005). The cognitive theory of multimedia learning. In R. E. Mayer (Ed.), The Cambridge Handbook of Multimedia Learning (pp. 31-48). Cambridge University Press.
  • Moore, M. G. & Kearsley, G. (2012). Distance education: A systematic view of online learning (3rd Ed.). Belmont, VA: Wadsworth Cengage Learning.
  • Morrow, R., & Smith, A. (2022). Stakeholder Engagement in Higher Education Quality Assurance. Springer.
  • Mukul, E., & Büyüközkan, G. (2023). Digital transformation in education: A systematic review of education 4.0. Technological Forecasting and Social Change, 194, 122664. https://doi.org/10.1016/j.techfore.2023.122664
  • Nicholson, K. (2011). Quality assurance in higher education: A review of the literature. Council of Ontario Universities Degree Level Expectations Project.
  • OECD (2023, July). Shaping digital education: Enabling factors for quality, equity and efficiency. OECD Publishing, Paris. https://doi.org/10.1787/bac4dc9f-en
  • Ortaç, F. R., Kurt, A., & Kılınç, M. (2021). Öğretim elemanlarının kalite güvencesi algısının ölçümlenmesi, bir vakıf üniversitesi örneği. Anasay, (15), 73-89. https://doi.org/10.33404/anasay.859151
  • Özçiçek, Y., & Karaca, A. (2019). Yükseköğretim kurumlarında kalite ve akreditasyon: mühendislik eğitim programlarının değerlendirilmesi. Fırat Üniversitesi Uluslararası İktisadi ve İdari Bilimler Dergisi, 3(1), 114-149.
  • Özen, E. (2022). Yükseköğretimde kalite güvencesi ve akreditasyon: Açık ve uzaktan eğitim. Açıköğretim Uygulamaları ve Araştırmaları Dergisi, 8(1), 87-93.
  • Öztemel, E. (2018). Eğitimde yeni yönelimlerin değerlendirilmesi ve eğitim 4.0. Üniversite Araştırmaları Dergisi, 1(1), 25-30.
  • Parrales, D. R. S. (2022). The enactment of quality assurance policies in Ecuadorian higher education: A case study in the public universities in the province of Manabí (Order No. 29440118). https://www.proquest.com/dissertations-theses/enactment-quality-assurance-policies-ecuadorian/docview/2734699496/se-2
  • Perrin, S., & Wang, L. (2021). COVID-19 and rapid digitalization of learning and teaching: quality assurance issues and solutions in a Sino-foreign higher education institution. Quality Assurance in Education, 29(4), 463-476. http://dx.doi.org/10.1108/QAE-12-2020-0167
  • Peters, K. (2024). Making Sense with Students: Student Engagement in Quality Assurance [Unpublished Doctoral dissertation], University of Toronto, Canada.
  • Petrusevich, D. A. (2020, November). Modern trends in the digitalization of education. In Journal of physics: Conference Series,1691(1), 012223. IOP Publishing. http://dx.doi.org/10.1088/1742-6596/1691/1/012223
  • Pohlenz, P., Felix, A., Berndt, S., & Seyfried, M. (2023). How do students deal with forced digitalisation in teaching and learning? Implications for quality assurance. Quality Assurance in Education, 31(1), 18-32. http://dx.doi.org/10.1108/QAE-02-2022-0041
  • Quality Glossary. (2025). Quality. https://asq.org/quality-resources/quality-glossary
  • Quality Matters (2023). Quality matters higher education rubric (7th ed.). Quality Matters. https://www.qualitymatters.org/qa-resources/rubric-standards/higher-ed-rubric
  • Rezaei, H., Yousefi, A., Larijani, B., Dehnavieh, R., Rezaei, N., & Adibi, P. (2018). Internationalization or globalization of higher education. Journal of Education and Health Promotion, 7(1), 1-15. http://dx.doi.org/10.4103/jehp.jehp_25_17
  • Rossade, K.D., Janssen, J., Wood, C., & Ubachs, G. (Eds.). (2022). Designing online assessment:solutions that are rigorous, trusted, flexible and scalable. European Association of Distance Teaching Universities. https://doi.org/10.5281/zenodo.6563226
  • Ryan, P. (2015). Quality assurance in higher education: A review of literature. Higher Learning Research Communications, 5(4). http://dx.doi.org/10.18870/hlrc.v5i4.257
  • Sain, K., & Berber, Ş. (2023). Yükseköğretimde işlevsel değişim süreci: Akademik değerin ekonomik değere dönüşümü. Üniversite Araştırmaları Dergisi, 6(4), 425-442. http://dx.doi.org/10.32329/uad.1358127
  • Saxena, C., Baber, H., & Kumar, P. (2021). Examining the moderating effect of perceived benefits of maintaining social distance on e-learning quality during COVID-19 pandemic. Journal of Educational Technology Systems, 49(4), 532-554. http://dx.doi.org/10.1177/0047239520977798
  • Schindler, L., Puls-Elvidge, S., Welzant, H., & Crawford, L. (2015). Definitions of quality in higher education: A synthesis of the literature. Higher Learning Research Communications, 5(3), 3-13. http://dx.doi.org/10.18870/hlrc.v5i3.244
  • Seale, J. (2014). E-learning and disability in higher education: Accessibility research and pratice. Routledge. https://doi.org/10.4324/9780203095942
  • Seçmenoğlu, N. S., & Erkasap, A. (2023). Yükseköğretimde kalite güvence sisteminin risk yapılandırılması: Bir vakıf üniversitesi örneği. International Journal of Sustainability, 1(1), 28-47. https://doi.org/10.5281/zenodo.7779053
  • Shuiyun, L. (2016). External higher education quality assurance system in China. Chinese Education & Society, 49(1-2), 1-6. https://doi.org/10.1080/10611932.2016.1192380
  • Siemens, G. (2005). Connectivism: A learning theory for the digital age. International Journal of Instructional Technology and Distance Learning. http://www.itdl.org/Journal/Jan_05/article01.htm
  • Stella, A., & Gnanam, A. (2004). Quality assurance in distance education: The challenges to be addressed. Higher education, 47(2), 143-160.
  • Stoyanova, T., & Stoyanov, P. (2024, June). The digitization of higher education institutions-A factor for their competitiveness in the market of educational services. In Conference Proceedings. The Future of Education 2024.
  • Stukalo, N., & Lytvyn, M. (2021). Towards sustainable development through higher education quality assurance. Education Sciences, 11(11), 664. https://doi.org/10.3390/educsci11110664
  • Süngü, H., & Bayrakçı, M. (2010). Bolonya süreci sonrası yükseköğretimde akreditasyon çalışmaları. Türk Eğitim Bilimleri Dergisi, 8(4), 895-912.
  • Şahin, M., & Alkan, R. M. (2016). Yükseköğretimde değişim dönüşüm süreci ve üniversitelerin genişleyen rolleri. Eğitim ve Öğretim Araştırmaları Dergisi, 5(2), 297-307.
  • Tam, M. (1999). Quality assurance policies in higher education in Hong Kong, Journal of Higher Education Policy and Management, 21(2), 215-226. https://doi.org/10.1080/1360080990210208
  • Taşcı, D., & Lapçın, H. T. (2023). Yükseköğretimde kalite güvencesi sistemi: kurumsal akreditasyon Raporları üzerinden bir değerlendirme. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi, 24(1), 1-16. https://doi.org/10.17494/ogusbd.1185953
  • Taşkıran, A. (2017). Dijital çağda yükseköğretim. Açıköğretim Uygulamaları ve Araştırmaları Dergisi, 3(1), 96-109.
  • Telli, R. (2023). Beşeri kalkınmada yükseköğretim kalite güvencesi sisteminin etkinliğine yönelik bir analiz. International Journal of Social and Humanities Sciences Research (JSHSR), 10(99), 2213-2226. https://doi.org/10.5281/zenodo.8396586
  • Tezsürücü, D., & Bursalıoğlu, S. A. (2013). Yükseköğretimde değişim: Kalite arayışları. Kahramanmaraş Sütçü İmam Üniversitesi Sosyal Bilimler Dergisi, 10(2), 97-108.
  • Timbi-Sisalima, C., Sánchez-Gordón, M., Hilera-Gonzalez, J. R., & Otón-Tortosa, S. (2022). Quality assurance in e-learning: a proposal from accessibility to sustainability. Sustainability, 14(5), 3052. https://doi.org/10.3390/su14053052
  • Todorut, A. V. (2013). The need of total quality management in higher education. Procedia-Social and Behavioral Sciences, 83, 1105-1110. https://doi.org/10.1016/j.sbspro.2013.06.207
  • Tonbuloğlu, B., & Aydın, H. (2015). Uzaktan eğitimde kalite standartları. Eğitim ve Öğretim Araştırmaları Dergisi, 4(4), 55-70.
  • Topçu, E., & Özdem, G. (2022). Üniversite personelinin kalite süreçleri algısının incelenmesi: Giresun Üniversitesi örneği. Trakya Eğitim Dergisi, 12(3), 1750-1767. https://doi.org/10.24315/tred.1099526
  • Topçu, H., Doğan, B., & Doğan, M. (2018). Altı sigma yöntemi ve yükseköğretim kurumlarında uygulanabilirliği üzerine bir çalışma. Bartın Üniversitesi Eğitim Araştırmaları Dergisi, 2(1), 68-79.
  • Ubachs, G., & Henderikx, P. (2022). Quality assurance systems for digital higher education in Europe. In: Zawacki- Richter, O., & Jung, I. (Eds.) Handbook of Open, Distance and Digital Education (pp. 1-20). Springer Nature Singapore. https://doi.org/10.1007/978-981-19-0351-9_41-1#DOI
  • Uludağ, G., Bora, M. & Çatal, S. (2021) Türk yükseköğretiminde kalite güvencesi sistemi ve öğrenci katılımının önemi. Trakya Üniversitesi Kalite ve Strateji Yönetimi Dergisi, 1(1), 91-111.
  • UNESCO (2019). UNESCO guidelines for quality assurance in higher education. UNESCO Publishing.
  • UNICEF (2000). Defining quality in education (working paper series). UNICEF. https://www.right-to-education.org/sites/right-to-education.org/files/resource-attachments/UNICEF_Defining_Quality_Education_2000.PDF
  • United Nations (2015). Transforming our world: The 2030 agenda for sustainable development. https://sdgs.un.org/2030agenda
  • Ünlü, M. (2019). Dijital çağda e-öğrenme ortamlarının kalitesini artırmaya yönelik gerçekleştirilen uluslararası çalışmalar. Ufuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 8(16), 165-182.
  • Van Damme, D. (2000). Internationalization and quality assurance: Towards worldwide accreditation? European Journal for Education Law and Policy, 4, 1-20.
  • Van Pham, T., Ta, H. T. T., & Nguyen, H. T. T. (2019). Digital innovation and impact on quality assurance. In Nguyen, C., Shah, M. (Eds) Quality Assurance in Vietnamese Higher Education: Policy and Practice in the 21st Century, 213-239. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-26859-6_10
  • Van Vught, F. A., & Westerheijden, D. F. (1994). Towards a general model of quality assessment in higher education. Higher Education, 28(3), 355-371.
  • Vasiliev, V. A., Aleksandrova, S. V., & Aleksandrov, M. N. (2017, September). Integration of quality management and digital technologies. 2017 International Conferene Quality Management,Transport and Information Security, Information Technologies (IT&QM&IS), St. Petersburg, Russia, (pp. 454-456). https://doi.org/10.1109/ITMQIS.2017.8085860
  • Vazzana, G., Elfrink, J., & Bachmann, D. P. (2000). A longitudinal study of total quality management processes in business colleges. Journal of Education for Business, 76(2), 69-74. https://doi.org/10.1080/08832320009599955
  • Wang, D., Sun, Y., & Jiang, T. (2018). The assessment of higher education quality from the perspective of students through a case study analysis. Frontiers of Education in China, 13, 267-287. Doi: http://dx.doi.org/10.1007/s11516-018-0014-0
  • Williams, J., & Harvey, L. (2015). Quality assurance in higher education. In: Huisman, J., de Boer, H., Dill, D.D., Souto-Otero, M. (Eds) The Palgrave International Handbook of Higher Education Policy and Governance, 506-525. Palgrave Macmillan, London. https://doi.org/10.1007/978-1-137-45617-5_27
  • Yılmaz, B., Salar, R., Aslan, B., Sözbilir, M., & Keskin, A. (2023). Yükseköğretimde kalite ve akreditasyon: Program akreditasyonunda Atatürk Üniversitesi’nin uygulamaları. Kalite ve Strateji Yönetimi Dergisi, 3(2), 67-87. https://doi.org/10.56682/ksydergi.1284982
  • Yöntem, E., & Mazman, İ. (2023). Uluslararası bakış ile yükseköğretimde kalite güvencesinin gelişimi. Ekonomi İşletme Siyaset ve Uluslararası İlişkiler Dergisi, 9(1), 37-49.
  • Yükseköğretim Kalite Kurulu [YÖKAK]. (2015). Yükseköğretim kalite güvencesi yönetmeliği (23 Temmuz 2015 tarih ve 29423 sayılı Resmî Gazete).
  • Yükseköğretim Kalite Kurulu [YÖKAK]. (2019). Dış değerlendirme ve akreditasyon kuruluşlarının yetkilendirilmesi, tanınması ve izlenmesine ilişkin kılavuz. https://www.yokak.gov.tr/documents/yetkilendirme/Yetkilendirilme_Taninma_ve_Izleme_Kilavuzu_V1.1.pdf
  • Yükseköğretim Kurulu [YÖK]. (2007). Türkiye’nin yükseköğretim stratejisi. http://yok.gov.tr/Documents/Yayinlar/Yayinlarimiz/Turkiyenin-yuksekogretim-stratejisi.pdf
There are 131 citations in total.

Details

Primary Language Turkish
Subjects Quality Assurance in Higher Education
Journal Section Derleme
Authors

Ayşe Ahsen Talu 0000-0002-7515-5301

Erdoğan Tezci 0000-0003-2055-0192

Project Number -
Publication Date May 31, 2025
Submission Date March 12, 2025
Acceptance Date May 29, 2025
Published in Issue Year 2025 Volume: 8 Issue: 2

Cite

APA Talu, A. A., & Tezci, E. (2025). Yükseköğretimde Dijitalleşme ve E-Öğrenme: Kalite Güvencesi Süreçlerinin Dönüşümü. Fen Matematik Girişimcilik Ve Teknoloji Eğitimi Dergisi, 8(2), 121-139.