İstanbul Medipol Üniversitesi Hukuk Fakültesi Dergisi

Öz

This study focuses on the concept of good administration, one of the most focused concepts of international administrative law in the 21st century. Good administration, which is an umbrella concept where definition attempts are mostly made on the basis of its component principles, offers the individual the opportunity to make a demand in every field from the process of administrative action to the organization of the administration; from the way public services are provided to law enforcement activities, while imposing an obligation on the administration. It is a concept that serves to strengthen the position of the individual vis-à-vis the administration, to protect the rights and interests of the individual in the relationship between the individual and the administration, and to provide the individual with a transparent and predictable administration. It can be said that the highest level of the concept of good administration is the administration with the most developed ability to provide services.
The main question of this study is how effective the Ombudsman Institution can be in improving the ability of the administration to serve the individual, in other words, in ensuring good administration and in establishing an administrative culture in this direction, the Ombudsman Institution, whose purpose of existence is to audit the administration (extrajudicially) in the shortest form, and which does not have to be limited only to the legality audit while doing so. The question of whether the Ombudsman Institution has the power to ensure good administration and an administrative culture in which good administration is at the center is sought to be answered through the field of action and the way of action of the Ombudsman Institution.