Ombudsman Akademik

Öz

Artificial intelligence (AI) is becoming increasingly widespread in every field as a tool that enables fast, effective and efficient delivery of public services. Public institutions and organisations are rapidly integrating this technology into their systems and decision-making processes. One of these institutions is the ombudsman institutions. While ombudsman institutions have the mission of solving the problems faced by citizens in public services and protecting their rights, on the other hand, they can interact with artificial intelligence technologies in many areas. AI can quickly analyse complaints about public services and identify trends and recurring problems. This guides ombudsman institutions in making strategic decisions. Routine transactions, such as complaint applications and basic information requests, can also be quickly managed through AI-enabled chatbots. By providing information on how similar cases have been resolved in the past, AI can also help decision-makers produce more consistent and fair solutions. Artificial intelligence speeds up the complaint resolution processes of ombudsman organisations and offers citizens the opportunity to protect their rights more effectively.
The aim of this study is the effect of artificial intelligence on the decision-making process and the applicability of artificial intelligence in ombudsman institutions. Document analysis and relational research method were used in the study. In this context, a relationship was established between the use of artificial intelligence, decision-making process and ombudsman institutions. The contribution of this study to the literature is the association of artificial intelligence and ombudsman institution within the same subject and in this context, the ombudsman institution can benefit from artificial intelligence in the decision-making process.