Araştırma Makalesi
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Bağlamsal Performansı Belirlemede Örgütsel Hizmet Odaklılık ve Algılanan Dışsal Prestijin Rolü: Nevşehir İli Örneği

Yıl 2025, Cilt: 7 Sayı: 1, 27 - 47, 30.06.2025

Seher Ulu , Şevki Özgener

https://doi.org/10.47542/sauied.1620011

Öz

Son yıllarda konaklama işletmeleri sürdürülebilir rekabet avantajının dinamiklerinden biri olan bağlamsal performansı artırmak için hem hizmet mükemmelliği yaratan ve sunan örgütsel hizmet odaklılığa ilgi duymakta hem de olumlu dışsal prestij algısı konusunda bir farkındalık yaratma çabası içine girmektedir. Ancak literatürde konaklama işletmelerinde örgütsel hizmet odaklılık ve algılanan dışsal prestijin bağlamsal performansa etkilerini inceleyen sınırlı sayıda araştırma mevcuttur. Bu bulgu eksikliğini gidermeye odaklanan araştırmanın amacı, kaynak temelli görüşe dayalı olarak konaklama işletmeleri yöneticileri perspektifiyle örgütsel hizmet odaklılık ve algılanan dışsal prestijin bağlamsal performansa etkilerini ortaya koymaktır. Araştırmanın verileri, basit tesadüfi örnekleme yöntemiyle Nevşehir ilinde faaliyet gösteren turizm belgeli 144 konaklama işletmesi yöneticisinden yapılandırılmış bir anket vasıtasıyla toplanmıştır. Araştırmanın hipotezlerini test etmek için çoklu regresyon analizinden yararlanılmıştır. Araştırma bulguları, hem örgütsel hizmet odaklılığın hem de algılanan dışsal prestijin yöneticilerin bağlamsal performansı üzerinde pozitif etkileri olduğunu ortaya koymuştur. Çalışmada örgütsel hizmet odaklılığın boyutlarından hizmet sistem uygulamaları ve hizmet liderliği uygulamalarının bağlamsal performansa pozitif etki ettiği, ancak insan kaynakları yönetimi uygulamaları boyutunun bağlamsal performansa negatif etki ettiği ortaya konulmuştur. Ayrıca örgütsel hizmet odaklılık ile algılanan dışsal prestij arasında pozitif yönlü bir ilişki olduğu gözlenmiştir. Son olarak, araştırma değişkenleri arasında tespit edilen ilişkilere dair teorik ve pratik çıkarımlar ile birlikte çalışmanın bazı kısıtlarına ve gelecekteki araştırmalara yönelik önerilere yer verilmiştir.

Anahtar Kelimeler

Örgütsel Hizmet Odaklılık Bağlamsal Performans Algılanan Dışsal Prestij Konaklama İşletmeleri

Kaynakça

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  • Carmeli, A. (2004). The link between organizational elements, perceived external prestige and performance. Corporate Reputation Review, 6, 314-331. https://doi.org/10.1057/palgrave.crr.1540002
  • Carmeli, A. (2005b). Exploring determinants of job involvement: An empirical test among senior executives. International Journal of Manpower, 26(5), 457-472. http://dx.doi.org/10.1108/01437720510615143
  • Carmeli, A. (2005a). Perceived external prestige, affective commitment, and citizenship behaviors. Organization Studies, 26(3), 443-464. https://doi.org/10.1177/0170840605050875
  • Carmeli, A., & Freund, A. (2002). The relationship between work and workplace attitudes and perceived external prestige. Corporate Reputation Review, 5, 51-68. https://doi.org/10.1057/palgrave.crr.1540164
  • Carmeli, A., & Freund, A. (2009). Linking perceived external prestige and intentions to leave the organization: The mediating role of job satisfaction and affective commitment. Journal of Social Service Research, 35(3), 236-250, http://dx.doi.org/10.1080/01488370902900873
  • Carmeli, A., & Tishler, A. (2004). Resources, capabilities, and the performance of industrial firms: A multivariate analysis. Managerial and Decision Economics, 25(6‐7), 299-315. https://doi.org/10.1002/mde.1192
  • Cichy, R. F., Cha, J., & Kim, S. (2009). The relationship between organizational commitment and contextual performance among private club leaders. International Journal of Hospitality Management, 28(1), 53-62. https://doi.org/10.1016/j.ijhm.2008.03.001
  • Cichy, R. F., Kim, S. H., & Cha, J. (2009). The relationship between emotional intelligence and contextual performance: Application to automated and vending service industry executives. Journal of Human Resources in Hospitality & Tourism, 8(2), 170-183. https://doi.org/10.1080/15332840802269809
  • Ciftcioglu, A. (2010). The relationship between perceived external prestige and turnover intention: An empirical investigation. Corporate Reputation Review, 13, 248-263. https://psycnet.apa.org/doi/10.1057/crr.2010.22
  • Cohen-Meitar, R., Carmeli, A., & Waldman, D. A. (2009). Linking meaningfulness in the workplace to employee creativity: The intervening role of organizational identification and positive psychological experiences. Creativity Research Journal, 21(4), 361-375. https://doi.org/10.1080/10400410902969910
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  • Dennis, R. S., & Bocarnea, M. (2005). Development of the servant leadership assessment instrument. Leadership & Organization Development Journal, 26(8), 600-615. https://doi.org/10.1108/01437730510633692
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The Role of Organizational Service Orientation and Perceived External Prestige in Predicting Contextual Performance: The Case of Nevşehir Province

Yıl 2025, Cilt: 7 Sayı: 1, 27 - 47, 30.06.2025

Seher Ulu , Şevki Özgener

https://doi.org/10.47542/sauied.1620011

Öz

In recent years, hospitality businesses have been interested in organizational service orientation that creates and provides service excellence and have made efforts to create awareness about positive external prestige perception in order to increase contextual performance, which is one of the dynamics of sustainable competitive advantage. However, there are limited studies in the literature examining the impacts of organizational service orientation and perceived external prestige on contextual performance in hospitality businesses. The aim of the study, which focuses on filling this gap, is to reveal the effects of organizational service orientation and perceived external prestige on contextual performance from the perspective of hospitality business managers based on the resource-based view. The data of the study were collected through a structured survey from 144 managers in tourism-certified hospitality businesses operating in Nevşehir province by using simple random sampling method. Data analysis were performed by multiple regression analysis to test the research hypotheses. Research findings showed that both organizational service orientation and perceived external prestige have positive effects on the contextual performance of managers. In the study, it was revealed that service system practices and service leadership practices, which are dimensions of organizational service orientation, positively affected contextual performance, but the dimension of human resources management practices negatively affected contextual performance. However, it was observed that there was a positive relationship between organizational service orientation and perceived external prestige. Finally, theoretical and practical implications regarding the relationships identified among the research constructs, some limitations of the study, and suggestions for future research are included.

Anahtar Kelimeler

Organizational Service Orientation Contextual Performance Perceived External Prestige Hospitality Businesses

Kaynakça

  • Åkesson, M., Skålén, P., & Edvardsson, B. (2008). E‐government and service orientation: gaps between theory and practice. International Journal of Public Sector Management, 21(1), 74-92. http://dx.doi.org/10.1108/09513550810846122
  • Aksoy, M. S., & Özdevecioğlu, M. (2006, 25-27 Mayıs). Organizasyonlarda insan kaynaklarının dışarıdan hizmet alımı yolu ile temininin iş tatmini, örgütsel bağlılık ve performans açısından değerlendirilmesi [Sözlü Sunum] 14.Ulusal Yönetim ve Organizasyon Kongresi, Atatürk Üniversitesi, İktisadi ve İdari Bilimler Fakültesi, Erzurum.
  • Barney, J. B. (1986). Strategic factor markets: Expectations, luck and business strategy. Management Science, 32, 1512–14. https://doi.org/10.1287/mnsc.32.10.1231
  • Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120. https://doi.org/10.1177/014920639101700108
  • Başak Erdinç, S. (2009, 21-23 Mayıs). Turizm işletmelerinde çalışan muhasebe personelinin örgütsel adalet algılamaları ve adalet türlerinin örgütsel performans üzerindeki etkilerinin incelemesi [Sözlü Sunum]. 17.Ulusal Yönetim ve Organizasyon Kongresi, Eskişehir.
  • Biçkes, D. M. (2011). Örgütsel Öğrenme, İnovasyon ve Firma Performansı Arasındaki İlişkiler: İnovasyonun Aracılık Etkisine Yönelik Büyük Ölçekli İşletmelerde Bir Araştırma. [Yayınlanmamış Doktora Tezi. Erciyes Üniversitesi, Sosyal Bilimler Enstitüsü, İşletme Anabilim Dalı]
  • Borman, W. C., & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt & W. C. Borman (Eds.), Personnel Selection in Organizations. (pp. 71-98), Jossey-Bass.
  • Carmeli, A. (2004). The link between organizational elements, perceived external prestige and performance. Corporate Reputation Review, 6, 314-331. https://doi.org/10.1057/palgrave.crr.1540002
  • Carmeli, A. (2005b). Exploring determinants of job involvement: An empirical test among senior executives. International Journal of Manpower, 26(5), 457-472. http://dx.doi.org/10.1108/01437720510615143
  • Carmeli, A. (2005a). Perceived external prestige, affective commitment, and citizenship behaviors. Organization Studies, 26(3), 443-464. https://doi.org/10.1177/0170840605050875
  • Carmeli, A., & Freund, A. (2002). The relationship between work and workplace attitudes and perceived external prestige. Corporate Reputation Review, 5, 51-68. https://doi.org/10.1057/palgrave.crr.1540164
  • Carmeli, A., & Freund, A. (2009). Linking perceived external prestige and intentions to leave the organization: The mediating role of job satisfaction and affective commitment. Journal of Social Service Research, 35(3), 236-250, http://dx.doi.org/10.1080/01488370902900873
  • Carmeli, A., & Tishler, A. (2004). Resources, capabilities, and the performance of industrial firms: A multivariate analysis. Managerial and Decision Economics, 25(6‐7), 299-315. https://doi.org/10.1002/mde.1192
  • Cichy, R. F., Cha, J., & Kim, S. (2009). The relationship between organizational commitment and contextual performance among private club leaders. International Journal of Hospitality Management, 28(1), 53-62. https://doi.org/10.1016/j.ijhm.2008.03.001
  • Cichy, R. F., Kim, S. H., & Cha, J. (2009). The relationship between emotional intelligence and contextual performance: Application to automated and vending service industry executives. Journal of Human Resources in Hospitality & Tourism, 8(2), 170-183. https://doi.org/10.1080/15332840802269809
  • Ciftcioglu, A. (2010). The relationship between perceived external prestige and turnover intention: An empirical investigation. Corporate Reputation Review, 13, 248-263. https://psycnet.apa.org/doi/10.1057/crr.2010.22
  • Cohen-Meitar, R., Carmeli, A., & Waldman, D. A. (2009). Linking meaningfulness in the workplace to employee creativity: The intervening role of organizational identification and positive psychological experiences. Creativity Research Journal, 21(4), 361-375. https://doi.org/10.1080/10400410902969910
  • Cohen, J. (1988). Statistical power analysis for the behavioral sciences. 2nd Ed. Routledge.
  • Cole, N. D., & Flint, D. H. (2004). Perceptions of distributive and procedural justice in employee benefits: Flexible versus traditional benefit plans. Journal of Managerial Psychology, 19(1), 19-40. https://doi.org/10.1108/02683940410520646
  • Dennis, R. S., & Bocarnea, M. (2005). Development of the servant leadership assessment instrument. Leadership & Organization Development Journal, 26(8), 600-615. https://doi.org/10.1108/01437730510633692
  • Dutton, J. E., Dukerich, J. M., & Harquail, C. V. (1994). Organizational images and member identification. Administrative Science Quarterly, 39(2), 239-263. https://doi.org/10.2307/2393235
  • Elliott, A. C., & Woodward, W. A. (2007). Statistical analysis quick reference guidebook: With SPSS Examples. Sage Publications.
  • Ercan, H. (2011). İlişkisel-bireyci-toplulukçu benlik ölçeği'nin psikometrik özellikleri ve uyarlama çalışması. Karamanoğlu Mehmetbey Üniversitesi Sosyal ve Ekonomik Araştırmalar Dergisi, 2, 37-45.
  • Fazlzadeh, A., Hendi, A. T., & Mahboubi, K. (2011). The examination of the effect of ownership structure on firm performance in listed firms of Tehran stock exchange based on the type of the industry. International Journal of Business and Management, 6(3), 249-266.
  • Fuller, J. B., Hester, K., Barnett, T., & Relyea, L. F. C. (2006a). Perceived organizational support and perceived external prestige: Predicting organizational attachment for university faculty, staff, and administrators. The Journal of Social Psychology, 146(3), 327-347. https://doi.org/10.3200/SOCP.146.3.327-347
  • Fuller, J. B., Hester, K., Barnett, T., Frey, L., Relyea, C., & Beu, D. (2006b). Perceived external prestige and internal respect: New insights into the organizational identification process. Human Relations, 59(6), 815-846. https://doi.org/10.1177/0018726706067148
  • Griffin, M., Neal, A., & Neale, M. (2000). The contribution of task performance and contextual performance to effectiveness: Investigating the role of situational constraints. Applied Psychology, 49(3), 517-533. https://doi.org/10.1111/1464-0597.00029
  • Hogan, J., Hogan, R., & Busch, C. M. (1984). How to measure service orientation? Journal of Applied Psychology, 69(1), 167–173. https://doi.org/10.1037/0021-9010.69.1.167
  • Hughes, K., Packer, J., & Ballantyne, R. (2011). Using post‐visit action resources to support family conservation learning following a wildlife tourism experience. Environmental Education Research, 17(3), 307-328. https://doi.org/10.1080/13504622.2010.540644
  • Jawahar, I. M., & Carr, D. (2007). Conscientiousness and contextual performance: The compensatory effects of perceived organizational support and leader‐member exchange. Journal of Managerial Psychology, 22(4), 330-349. https://doi.org/10.1108/02683940710745923
  • Johnson, K. R. (2011). The relationships among organizational service orientation, customer service training, and employee engagement. [University of Minnesota Ph.D dissertation]. https://hdl.handle.net/11299/119839
  • Johnson, S. A., & Ashforth, B. E. (2008). Externalization of employment in a service environment: The role of organizational and customer identification. Journal of Organizational Behavior, 29(3), 287–309. https://doi.org/10.1002/job.477
  • Jung, H. S., & Yoon, H. H. (2011). The effects of organizational service orientation on person–organization fit and turnover intent. The Service Industries Journal, 33(1), 7–29. https://doi.org/10.1080/02642069.2011.596932
  • Kang, D. S., Stewart, J., & Kim, H. (2011). The effects of perceived external prestige, ethical organizational climate, and leader‐member exchange (LMX) quality on employees' commitments and their subsequent attitudes. Personnel Review, 40(6), 761-784. https://doi.org/10.1108/00483481111169670
  • Karatepe, O. M. (2011). Core self-evaluations, exhaustion, and job outcomes: A study of frontline hotel employees in Iran. Tourism and Hospitality Research, 11(4), 248–257. https://doi.org/10.1177/1467358411418898
  • Kim, W. H. (2002). Causal models of organizational identification organizational commitment: Relations of organizational identification, organizational commitment and antecedents, job involvement, performance, turnover intention. Korean Journal of Industrial Organizational Psychology, 15(2), 83-121.
  • Korkmaz Devrani, T., & Kalemci Tüzün, İ. (2008). Müşteri vatandaşlık davranışının öncüllerinin belirlenmesine yönelik bir araştırma. İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 7(13), 193-208.
  • Kuşluvan, S., & Eren, D. (2008). Örgütsel hizmet odaklılığın işletme performansı üzerindeki etkisi: Konaklama işletmelerinde bir uygulama. Anatolia: Turizm Araştırmaları Dergisi, 19(2), 177-193.
  • Liao, H., & Chuang, A. (2004). A multilevel investigation of factors influencing employee service performance and customer outcomes. Academy of Management Journal, 47(1), 41-58.
  • Lockett, A., Thompson, S., & Morgenstern, U. (2009). The development of the resource‐based view of the firm: A critical appraisal. International Journal of Management Reviews, 11(1), 9-28. https://doi.org/10.1111/j.1468-2370.2008.00252.x
  • Lu, C. H. (2006). The relationship among organizational justice, perceived external prestige, and organizational commitment. [Master's Thesis of Graduate Institute of Human Resource Management].
  • Lynn, M. L., Lytle, R. S., & Bobek, S. (2000). Service orientation in transitional markets: Does it matter? European Journal of Marketing, 34(3/4), 279-298. https://doi.org/10.1108/03090560010311858
  • Lytle, R. S. (1994). Service orientation, market orientation, and performance: an organizational culture perspective. [Doctoral dissertation, Order Number: 9500730, Arizona State University].
  • Lytle, R. S., & Timmerman, J. E. (2006). Service orientation and performance: An organizational perspective. Journal of Services Marketing, 20(2), 136-147. https://doi.org/10.1108/08876040610657066
  • Lytle, R. S., Hom, P. W., & Mokwa, M. P. (1998). SERV∗OR: A managerial measure of organizational service-orientation. Journal of Retailing, 74(4), 455–489. https://doi.org/10.1016/S0022-4359(99)80104-3
  • Mael, F., & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13(2), 103-123. https://doi.org/10.1002/job.4030130202
  • Mignonac, K., Herrbach, O., & Guerrero, S. (2006). The interactive effects of perceived external prestige and need for organizational identification on turnover intentions. Journal of Vocational Behavior, 69(3), 477-493. https://doi.org/10.1016/j.jvb.2006.05.006
  • Miller, B. K., & Werner, S. (2005). Factors influencing the inflation of task performance ratings for workers with disabilities and contextual performance ratings for their coworkers. Human Performance, 18(3), 309-329. https://doi.org/10.1207/s15327043hup1803_5
  • Motowildo, S. J., Borman, W.C., & Schmit, M. J. (1997). A Theory of individual differences in task and contextual performance. Human Performance, 10(2), 1997, 71-83. ttps://doi.org/10.1207/s15327043hup1002_1
  • Nevşehir Turizm İl Müdürlüğü. (2011). Nevşehir İli Turizm İşletmeleri İstatistikleri, https://nevsehir.ktb.gov.tr/TR-291449/konaklama-tesisleri.html
  • Nielsen, M. B., Mearns, K., Matthiesen, S. B., & Eid, J. (2011). Using the job demands–resources model to investigate risk perception, safety climate and job satisfaction in safety critical organizations. Scandinavian Journal of Psychology, 52(5), 465-475. https://doi.org/10.1111/j.1467-9450.2011.00885.x
  • Nunnally, J. C. (1978). Psychometric Theory, 2nd edn. McGraw-Hill.
  • Ollier-Malaterre, A. (2009). Contributions of work—life and resilience initiatives to the individual/organization relationship. Human Relations, 63(1), 41–62. https://doi.org/10.1177/0018726709342458
  • Patterson, K. (2003, August). Servant leadership: A theoretical model. Servant Leadership Research Roundtable, Regent University.
  • Podnar, K. (2011). Perceived external prestige, organizational identification and organizational commitment: An empirical examination. Teorija in Praksa, 48(6), 1611-1627.
  • Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903.
  • Şimşek, M. Ş., Özgener, Ş., Kaplan, M., Kaplan, A., & Topuz, G. (2009, July 2-4). The moderating role of formalization in determining the effects of strategic flexibility and perceived risk on affective organizational commitment [Conference presentation]. 5th International Strategic Management Conference, Stellenbosch, South Africa.
  • Slåtten, T. (2011). Emotions in service encounters from the perspectives of employees and customers. [Doctoral Dissertation, Karlstad University. Universitetstrykkeriet].
  • Spears, L. C. (2005, August). The understanding and practice of servant-leadership. Servant Leadership Research Roundtable, Regent University.
  • Stone-Romero, E. F., Alvarez, K., & Thompson, L. F. (2009). The construct validity of conceptual and operational definitions of contextual performance and related constructs. Human Resource Management Review, 19(2), 104-116. https://doi.org/10.1016/j.hrmr.2008.10.003
  • Suh, C. J., & Han, W. Y. (2000). The effects of organizational service-orientation on business performance. Journal of Korean Society for Quality Management, 28(4), 161-183. https://koreascience.kr/article/JAKO200015875824180.page
  • Sung, M., & Yang, S. U. (2008). Toward the model of university image: The influence of brand personality, external prestige, and reputation. Journal of Public Relations Research, 20(4), 357-376. https://doi.org/10.1080/10627260802153207
  • Thomas, K. W., & Velthouse, B. A. (1990). Cognitive elements of empowerment: An “interpretive” model of intrinsic task motivation. Academy of Management Review, 15(4), 666-681. https://doi.org/10.5465/amr.1990.4310926
  • Urban, W. (2009). Organizational service orientation and its role in service performance formation: evidence from Polish service industry. Measuring Business Excellence, 13(1), 72-81. https://doi.org/10.1108/13683040910943063
  • Van Scotter, J. R., & Motowidlo, S. J. (1996). Interpersonal facilitation and job dedication as separate facets of contextual performance. Journal of Applied Psychology, 81(5), 525–531. https://doi.org/10.1037/0021-9010.81.5.525
  • Varela González, J., & García Garazo, T. (2006). Structural relationships between organizational service orientation, contact employee job satisfaction and citizenship behavior. International Journal of Service Industry Management, 17(1), 23-50. https://doi.org/10.1108/09564230610651561
  • Werner, J. M. (2000). Implications of OCB and contextual performance for human resource management. Human Resource Management Review, 10(1), 3-24. https://doi.org/10.1016/S1053-4822(99)00036-4
  • Wernerfelt, B. (1984). A resource-based view of the firm. Strategic Management Journal, 5, 171–80. https://doi.org/10.1002/smj.4250050207
Toplam 68 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular İşletme
Bölüm Araştırma Makaleleri
Yazarlar

Seher Ulu 0000-0001-8958-6308

Şevki Özgener 0000-0002-9290-0596

Erken Görünüm Tarihi 18 Haziran 2025
Yayımlanma Tarihi 30 Haziran 2025
Gönderilme Tarihi 15 Ocak 2025
Kabul Tarihi 15 Mart 2025
Yayımlandığı Sayı Yıl 2025 Cilt: 7 Sayı: 1

Kaynak Göster

APA Ulu, S., & Özgener, Ş. (2025). Bağlamsal Performansı Belirlemede Örgütsel Hizmet Odaklılık ve Algılanan Dışsal Prestijin Rolü: Nevşehir İli Örneği. Sakarya Üniversitesi İşletme Enstitüsü Dergisi, 7(1), 27-47. https://doi.org/10.47542/sauied.1620011
AMA Ulu S, Özgener Ş. Bağlamsal Performansı Belirlemede Örgütsel Hizmet Odaklılık ve Algılanan Dışsal Prestijin Rolü: Nevşehir İli Örneği. Sakarya Üniversitesi İşletme Enstitüsü Dergisi. Haziran 2025;7(1):27-47. doi:10.47542/sauied.1620011
Chicago Ulu, Seher, ve Şevki Özgener. “Bağlamsal Performansı Belirlemede Örgütsel Hizmet Odaklılık Ve Algılanan Dışsal Prestijin Rolü: Nevşehir İli Örneği”. Sakarya Üniversitesi İşletme Enstitüsü Dergisi 7, sy. 1 (Haziran 2025): 27-47. https://doi.org/10.47542/sauied.1620011.
EndNote Ulu S, Özgener Ş (01 Haziran 2025) Bağlamsal Performansı Belirlemede Örgütsel Hizmet Odaklılık ve Algılanan Dışsal Prestijin Rolü: Nevşehir İli Örneği. Sakarya Üniversitesi İşletme Enstitüsü Dergisi 7 1 27–47.
IEEE S. Ulu ve Ş. Özgener, “Bağlamsal Performansı Belirlemede Örgütsel Hizmet Odaklılık ve Algılanan Dışsal Prestijin Rolü: Nevşehir İli Örneği”, Sakarya Üniversitesi İşletme Enstitüsü Dergisi, c. 7, sy. 1, ss. 27–47, 2025, doi: 10.47542/sauied.1620011.
ISNAD Ulu, Seher - Özgener, Şevki. “Bağlamsal Performansı Belirlemede Örgütsel Hizmet Odaklılık Ve Algılanan Dışsal Prestijin Rolü: Nevşehir İli Örneği”. Sakarya Üniversitesi İşletme Enstitüsü Dergisi 7/1 (Haziran 2025), 27-47. https://doi.org/10.47542/sauied.1620011.
JAMA Ulu S, Özgener Ş. Bağlamsal Performansı Belirlemede Örgütsel Hizmet Odaklılık ve Algılanan Dışsal Prestijin Rolü: Nevşehir İli Örneği. Sakarya Üniversitesi İşletme Enstitüsü Dergisi. 2025;7:27–47.
MLA Ulu, Seher ve Şevki Özgener. “Bağlamsal Performansı Belirlemede Örgütsel Hizmet Odaklılık Ve Algılanan Dışsal Prestijin Rolü: Nevşehir İli Örneği”. Sakarya Üniversitesi İşletme Enstitüsü Dergisi, c. 7, sy. 1, 2025, ss. 27-47, doi:10.47542/sauied.1620011.
Vancouver Ulu S, Özgener Ş. Bağlamsal Performansı Belirlemede Örgütsel Hizmet Odaklılık ve Algılanan Dışsal Prestijin Rolü: Nevşehir İli Örneği. Sakarya Üniversitesi İşletme Enstitüsü Dergisi. 2025;7(1):27-4.
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