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THE MODERATING ROLE OF EMPLOYEE LOYALTY IN THE EFFECT OF WORK ENGAGEMENT ON ORGANIZATIONAL CITIZENSHIP BEHAVIOUR

Yıl 2025, Cilt: 8 Sayı: 17, 1 - 16, 31.05.2025

Tumaç İsmailoğlu , Nurgül Keleş Tayşir

https://doi.org/10.55830/tje.1560779

Öz

This study investigates the moderating role of employee loyalty in the relationship between
work engagement and Organizational Citizenship Behviour (OCB). Data was collected by
a survey method from 522 employees within the tourism sector including agencies,
transportation and hotels in Istanbul, Turkey. Data were analyzed using SPSS 26 and
AMOS 23 software. The findings state that employee loyalty has a moderating role on the
relationship between work engagement and OCB. In addition, it is thought that the effect of
increasing employee loyalty on the relationship between work engagement and OCB will
strengthen commitment-based behaviors.

Anahtar Kelimeler

Organizational citizenship behaviour work engagement employee loyalty moderating analysis

Kaynakça

  • Aiken, L. S., West, S. G., & Reno, R. R. (1991). Multiple Regression: Testing and Interpreting Interactions. Sage.
  • Altunel, M. (2018). Faaliyet Denetiminde İç Kontrol Sisteminin Etkinliğinin Araştırılması (Unpublished Master's Thesis), Recep Tayyip Erdoğan Üniversitesi Sosyal Bilimler Enstitüsü, Ordu.
  • Bakker, A. B., & Albrecht, S. (2018). Work Engagement: Current Trends, Career Development International, 23 (1), 4-11.
  • Bakker, A. B., & Demerouti, E. (2007). The Job Demands‐Resources Model: State of the Art, Journal of Managerial Psychology, 22 (3), 309-328. https://psycnet.apa.org/doi/10.1108/02683940710733115
  • Bakker, A. B., & Leiter, M. P. (2010). Work Engagement: A Handbook of Essential Theory and Research. Psychology Press.
  • Demiray, Ö. A. (2019). Hizmetkar Liderlik Davranışının Örgütsel Vatandaşlık Davranışına Etkisi ve Aracı Faktörlerin Rolü: Bankacılık Sektörü Üzerinde Bir Araştırma. (Unpublished Doctoral Dissertation). İstanbul Ticaret Üniversitesi, İstanbul.
  • Emami, M., Alizadeh, Z., Nazari, K., & Darvishi, S. (2012). Antecedents and Consequences of Organisational Citizenship Behaviour (OCB), Interdisciplinary Journal of Contemporary Research in Business, 3 (9). https://doi.org/10.22610/jebs.v10i6A.2667
  • Eryılmaz, A., & Doğan, T. (2012). Subjective Well-Being at Work: Investigating of Psychometric Properties of Utrecht Work Engagement Scale, Turkish Journal Clinical Psychiatry, 15 (1), 49-55.
  • Gualda, E. (2022). Altruism, Solidarity and Responsibility from a Committed Sociology: Contributions to Society, The American Sociologist, 53 (1), 29-43.
  • Güven, M. (2006). Örgütsel Bağlılık ve Örgütsel Vatandaşlık Davranışı Arasındaki Ilişki (Unpublished Master's Thesis). Marmara Universitesi, İstanbul.
  • He, Y., & Wei, X. (2022). Preventing Knowledge Hiding Behaviors Through Workplace Friendship and Altruistic Leadership, and Mediating Role of Positive Emotions, Frontiers in Psychology, 13, 905890.
  • Hermawan, F., Purnomo, H., Kusumastuti, D., Fitriana, R., Octaleny, E., Ie, M., & Sudadi, S. (2024). The Role of Transformational Leadership, Job Satisfaction and Organizational Commitment on Organizational Citizenship Behavior (OCB) of SMEs Employees in the Digital Era, Journal of Infrastructure, Policy and Development, 8 (7), 5194.
  • Hien, P. H., & Tuan, T. T. (2023). Strengthening the Link Between Organizational Culture and Employee Loyalty: Exploring the Mediating Effects of Employee Trust and Job Satisfaction, Global Business & Finance Review (GBFR), 28 (3), 68-84.
  • Hsu, W., & Lin, Y. T. (2021). The Effects of Transformational Leadership on Employee Loyalty and Organizational Commitment in Taiwanese Home Care Workers: Using Work Engagement as Mediator, Siim. Org. Tw, 9 (1), 37-44.
  • Jolliff, A., & Strubler, D. (2021). Integrating Model of Resilience, Engagement, and Motivation, International Journal of Business and Management Research, 9 (2), 178-189.
  • Jufrizen, J., Harahap, D. S., & Khair, H. (2023). Leader-Member Exchange and Employee Performance: Mediating Roles of Work Engagement and Job Satisfaction, Journal of Economics, Business, and Accountancy Ventura, 26 (3), 306-322.
  • Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of management journal, 33(4), 692-724.
  • Karataş, A. (2022). Örgütsel Adaletin Çalışan Verimliliğine Etkisinde İşe Bağlanmanın Aracılık Etkisi: Adalet Bakanlığı Bilişim Çalışanları Örneği (Unpublished Master's Thesis). Karamanoğlu Mehmetbey Üniversitesi, Karaman.
  • Knief, U., & Forstmeier, W. (2021). Violating the Normality Assumption May be the Lesser of Two Evils, Behavior Research Methods, 53 (6), 2576-2590.
  • Küçükbayrak, R. (2010). An Integrative Model of Transformational Leadership, Organizational Commitment, Job Satisfaction and Organizational Citizenship Behviour. Middle East Technical University.
  • Mahmoud, A. B., Reisel, W. D., Berman, A., Fuxman, L., Long, C., Abu Jdea, F., & Hack-Polay, D. (2024). War vs pandemic—investigating the type of extreme context as a moderator of extreme-context perception effects on work alienation and its organisational outcomes. The International Journal of Human Resource Management, 35(20), 3415-3450.
  • Maslach, C. (2003). Burnout: The Cost of Caring. Englewood Cliffs, NJ: Prentice- Hall.
  • Matzler, K., & Renzl, B. (2006). The Relationship between Interpersonal Trust, Employee Satisfaction, and Employee Loyalty, Total Quality Management and Business Excellence, 17 (10), 1261-1271. http://dx.doi.org/10.1080/14783360600753653
  • Miglianico, M., Dubreuil, P., Miquelon, P., Bakker, A. B., & Martin-Krumm, C. (2020). Strength Use in the Workplace: A Literature Review, Journal of Happiness Studies, 21, 737-764.
  • Muñoz-García, A., & Villena-Martínez, M. D. (2021). Influences of Learning Approaches, Student Engagement, and Satisfaction with Learning on Measures of Sustainable Behavior in a Social Sciences Student Sample, Sustainability, 13 (2), 541.
  • Nimon, K., & Shuck, B. (2020). Work Engagement and Burnout: Testing the Theoretical Continuums of Identification and Energy, Human Resource Development Quarterly, 31 (3), 301-318. https://psycnet.apa.org/ doi/10.1002/hrdq.21379
  • Öztürk, H., & Demirtaş, Ö. (2022). Etik Liderlik Davranışlarının Çalışan Sadakati Aracılığıyla İşe Adanmışlık Üzerindeki Etkisi: Bir Alan Çalışması, Selçuk Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi, 25 (1), 192-200.
  • Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational Leader Behaviours and Their Effects on Followers' Trust in Leader, Satisfaction, and Organizational Citizenship Behaviours, The Leadership Quarterly, 1 (2), 107-142. https://psycnet.apa.org/doi/10.1016/1048-9843(90)90009-7
  • Rahmansyah, A. M., Utami, H. N., Prasetya, A., & Malang, B. U. (2023). The Effect of Work Life Balance and Work Engagement on Employee Loyalty and Performance, Jurnal Administrasi Bisnis, 17 (1), 10-18.
  • Ramirez-Lozano, J., Peñaflor-Guerra, R., and Sanagustín-Fons, V. (2023). Leadership, Communication, and Job Satisfaction for Employee Engagement and Sustainability of Family Businesses in Latin America, Administrative Sciences, 13 (6), 137. https://doi.org/10.3390/admsci13060137
  • Rençber, İ., & Koparal, C. (2021). The Mediating Roles of Organizational Commitment and Job Satisfaction in the Effect of Career Satisfaction on Organizational Citizenship Behviour, Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi, 16 (2), 276-299. https://doi.org/10.17153/oguiibf.875961 Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90(6), 1217–1227. https://doi.org/10.1037/0021-9010.90.6.1217
  • Saks, A. M., & Gruman, J. A. (2014). Employee Engagement and its Relation to Loyalty. D. G. Collings & K. Mellahi (Eds.). http://dx.doi.org/10.1002/hrdq.21187
  • Sazkaya, M. K., & Gümüşsu, F. Ö. (2021). Algılanan Örgütsel Desteğin Çalışan Sadakati Üzerindeki Etkisinde Kurum İmajının Aracılık Rolü: Karayolu Taşımacılık Sektöründe Bir Araştırma, Süleyman Demirel Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, (40), 49-76.
  • Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2003). Utrecht Work Engagement Scale-9, Educational and Psychological Measurement, 1-60. https://psycnet.apa.org/doi/10.1037/t05561-000
  • Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). Utrecht Work Engagement Scale-17, Educational and Psychological Measurement, 66 (4). https://doi.org/10.1177/0013164405282471
  • Varlı, H. (2014). Örgütsel Bağlılık ve Örgütsel Vatandaşlık Davranışı Arasındaki İlişkiler (Unpublished Master's Thesis). Aksaray Üniversitesi Sosyal Bilimler Enstitüsü, Aksaray.
  • Verlinden, N. (2020). Organizational Citizenship Behavior: Benefits and 3 Best Practices. AIHR.
  • Wang, H., Law, K. S., Hackett, R. D., Wang, D., & Chen, Z. X. (2023). Leader-member exchange as a mediator of the relationship between transformational leadership and followers' performance and organizational citizenship behavior. Academy of management journal, 48(3), 420-432.
  • Willems, B. (2023). Too Tidy to Dance: Edith Wharton’s" Twilight Sleep" and the Domestication of Scientific Management, Umjetnost Riječi, (1), 39-57. https://doi.org/10.22210/ur.2023.067.1/03
  • Yaşlıoğlu, M., & Yaşlıoğlu, D. T. (2020). How and when to use which fit indices? A practical and critical review of the methodology. Istanbul Management Journal, (88), 1-20.
  • Yorulmaz, A., & Çelik, S. (2016). İlkokul Öğretmenlerinin Örgütsel Bağlılık, Örgütsel Sinizm ve Örgütsel Vatandaşlık Davranışları Arasındaki İlişki, Kalem Eğitim ve İnsan Bilimleri Dergisi, 6 (1), 161-193

THE MODERATING ROLE OF EMPLOYEE LOYALTY IN THE EFFECT OF WORK ENGAGEMENT ON ORGANIZATIONAL CITIZENSHIP BEHAVIOUR

Yıl 2025, Cilt: 8 Sayı: 17, 1 - 16, 31.05.2025

Tumaç İsmailoğlu , Nurgül Keleş Tayşir

https://doi.org/10.55830/tje.1560779

Öz

This study investigates the moderating role of employee loyalty in the relationship between
work engagement and Organizational Citizenship Behviour (OCB). Data was collected by
a survey method from 522 employees within the tourism sector including agencies,
transportation and hotels in Istanbul, Turkey. Data were analyzed using SPSS 26 and
AMOS 23 software. The findings state that employee loyalty has a moderating role on the
relationship between work engagement and OCB. In addition, it is thought that the effect of
increasing employee loyalty on the relationship between work engagement and OCB will
strengthen commitment-based behaviors.

Anahtar Kelimeler

Organizational citizenship behaviour work engagement employee loyalty moderating analysis

Kaynakça

  • Aiken, L. S., West, S. G., & Reno, R. R. (1991). Multiple Regression: Testing and Interpreting Interactions. Sage.
  • Altunel, M. (2018). Faaliyet Denetiminde İç Kontrol Sisteminin Etkinliğinin Araştırılması (Unpublished Master's Thesis), Recep Tayyip Erdoğan Üniversitesi Sosyal Bilimler Enstitüsü, Ordu.
  • Bakker, A. B., & Albrecht, S. (2018). Work Engagement: Current Trends, Career Development International, 23 (1), 4-11.
  • Bakker, A. B., & Demerouti, E. (2007). The Job Demands‐Resources Model: State of the Art, Journal of Managerial Psychology, 22 (3), 309-328. https://psycnet.apa.org/doi/10.1108/02683940710733115
  • Bakker, A. B., & Leiter, M. P. (2010). Work Engagement: A Handbook of Essential Theory and Research. Psychology Press.
  • Demiray, Ö. A. (2019). Hizmetkar Liderlik Davranışının Örgütsel Vatandaşlık Davranışına Etkisi ve Aracı Faktörlerin Rolü: Bankacılık Sektörü Üzerinde Bir Araştırma. (Unpublished Doctoral Dissertation). İstanbul Ticaret Üniversitesi, İstanbul.
  • Emami, M., Alizadeh, Z., Nazari, K., & Darvishi, S. (2012). Antecedents and Consequences of Organisational Citizenship Behaviour (OCB), Interdisciplinary Journal of Contemporary Research in Business, 3 (9). https://doi.org/10.22610/jebs.v10i6A.2667
  • Eryılmaz, A., & Doğan, T. (2012). Subjective Well-Being at Work: Investigating of Psychometric Properties of Utrecht Work Engagement Scale, Turkish Journal Clinical Psychiatry, 15 (1), 49-55.
  • Gualda, E. (2022). Altruism, Solidarity and Responsibility from a Committed Sociology: Contributions to Society, The American Sociologist, 53 (1), 29-43.
  • Güven, M. (2006). Örgütsel Bağlılık ve Örgütsel Vatandaşlık Davranışı Arasındaki Ilişki (Unpublished Master's Thesis). Marmara Universitesi, İstanbul.
  • He, Y., & Wei, X. (2022). Preventing Knowledge Hiding Behaviors Through Workplace Friendship and Altruistic Leadership, and Mediating Role of Positive Emotions, Frontiers in Psychology, 13, 905890.
  • Hermawan, F., Purnomo, H., Kusumastuti, D., Fitriana, R., Octaleny, E., Ie, M., & Sudadi, S. (2024). The Role of Transformational Leadership, Job Satisfaction and Organizational Commitment on Organizational Citizenship Behavior (OCB) of SMEs Employees in the Digital Era, Journal of Infrastructure, Policy and Development, 8 (7), 5194.
  • Hien, P. H., & Tuan, T. T. (2023). Strengthening the Link Between Organizational Culture and Employee Loyalty: Exploring the Mediating Effects of Employee Trust and Job Satisfaction, Global Business & Finance Review (GBFR), 28 (3), 68-84.
  • Hsu, W., & Lin, Y. T. (2021). The Effects of Transformational Leadership on Employee Loyalty and Organizational Commitment in Taiwanese Home Care Workers: Using Work Engagement as Mediator, Siim. Org. Tw, 9 (1), 37-44.
  • Jolliff, A., & Strubler, D. (2021). Integrating Model of Resilience, Engagement, and Motivation, International Journal of Business and Management Research, 9 (2), 178-189.
  • Jufrizen, J., Harahap, D. S., & Khair, H. (2023). Leader-Member Exchange and Employee Performance: Mediating Roles of Work Engagement and Job Satisfaction, Journal of Economics, Business, and Accountancy Ventura, 26 (3), 306-322.
  • Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of management journal, 33(4), 692-724.
  • Karataş, A. (2022). Örgütsel Adaletin Çalışan Verimliliğine Etkisinde İşe Bağlanmanın Aracılık Etkisi: Adalet Bakanlığı Bilişim Çalışanları Örneği (Unpublished Master's Thesis). Karamanoğlu Mehmetbey Üniversitesi, Karaman.
  • Knief, U., & Forstmeier, W. (2021). Violating the Normality Assumption May be the Lesser of Two Evils, Behavior Research Methods, 53 (6), 2576-2590.
  • Küçükbayrak, R. (2010). An Integrative Model of Transformational Leadership, Organizational Commitment, Job Satisfaction and Organizational Citizenship Behviour. Middle East Technical University.
  • Mahmoud, A. B., Reisel, W. D., Berman, A., Fuxman, L., Long, C., Abu Jdea, F., & Hack-Polay, D. (2024). War vs pandemic—investigating the type of extreme context as a moderator of extreme-context perception effects on work alienation and its organisational outcomes. The International Journal of Human Resource Management, 35(20), 3415-3450.
  • Maslach, C. (2003). Burnout: The Cost of Caring. Englewood Cliffs, NJ: Prentice- Hall.
  • Matzler, K., & Renzl, B. (2006). The Relationship between Interpersonal Trust, Employee Satisfaction, and Employee Loyalty, Total Quality Management and Business Excellence, 17 (10), 1261-1271. http://dx.doi.org/10.1080/14783360600753653
  • Miglianico, M., Dubreuil, P., Miquelon, P., Bakker, A. B., & Martin-Krumm, C. (2020). Strength Use in the Workplace: A Literature Review, Journal of Happiness Studies, 21, 737-764.
  • Muñoz-García, A., & Villena-Martínez, M. D. (2021). Influences of Learning Approaches, Student Engagement, and Satisfaction with Learning on Measures of Sustainable Behavior in a Social Sciences Student Sample, Sustainability, 13 (2), 541.
  • Nimon, K., & Shuck, B. (2020). Work Engagement and Burnout: Testing the Theoretical Continuums of Identification and Energy, Human Resource Development Quarterly, 31 (3), 301-318. https://psycnet.apa.org/ doi/10.1002/hrdq.21379
  • Öztürk, H., & Demirtaş, Ö. (2022). Etik Liderlik Davranışlarının Çalışan Sadakati Aracılığıyla İşe Adanmışlık Üzerindeki Etkisi: Bir Alan Çalışması, Selçuk Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi, 25 (1), 192-200.
  • Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational Leader Behaviours and Their Effects on Followers' Trust in Leader, Satisfaction, and Organizational Citizenship Behaviours, The Leadership Quarterly, 1 (2), 107-142. https://psycnet.apa.org/doi/10.1016/1048-9843(90)90009-7
  • Rahmansyah, A. M., Utami, H. N., Prasetya, A., & Malang, B. U. (2023). The Effect of Work Life Balance and Work Engagement on Employee Loyalty and Performance, Jurnal Administrasi Bisnis, 17 (1), 10-18.
  • Ramirez-Lozano, J., Peñaflor-Guerra, R., and Sanagustín-Fons, V. (2023). Leadership, Communication, and Job Satisfaction for Employee Engagement and Sustainability of Family Businesses in Latin America, Administrative Sciences, 13 (6), 137. https://doi.org/10.3390/admsci13060137
  • Rençber, İ., & Koparal, C. (2021). The Mediating Roles of Organizational Commitment and Job Satisfaction in the Effect of Career Satisfaction on Organizational Citizenship Behviour, Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi, 16 (2), 276-299. https://doi.org/10.17153/oguiibf.875961 Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90(6), 1217–1227. https://doi.org/10.1037/0021-9010.90.6.1217
  • Saks, A. M., & Gruman, J. A. (2014). Employee Engagement and its Relation to Loyalty. D. G. Collings & K. Mellahi (Eds.). http://dx.doi.org/10.1002/hrdq.21187
  • Sazkaya, M. K., & Gümüşsu, F. Ö. (2021). Algılanan Örgütsel Desteğin Çalışan Sadakati Üzerindeki Etkisinde Kurum İmajının Aracılık Rolü: Karayolu Taşımacılık Sektöründe Bir Araştırma, Süleyman Demirel Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, (40), 49-76.
  • Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2003). Utrecht Work Engagement Scale-9, Educational and Psychological Measurement, 1-60. https://psycnet.apa.org/doi/10.1037/t05561-000
  • Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). Utrecht Work Engagement Scale-17, Educational and Psychological Measurement, 66 (4). https://doi.org/10.1177/0013164405282471
  • Varlı, H. (2014). Örgütsel Bağlılık ve Örgütsel Vatandaşlık Davranışı Arasındaki İlişkiler (Unpublished Master's Thesis). Aksaray Üniversitesi Sosyal Bilimler Enstitüsü, Aksaray.
  • Verlinden, N. (2020). Organizational Citizenship Behavior: Benefits and 3 Best Practices. AIHR.
  • Wang, H., Law, K. S., Hackett, R. D., Wang, D., & Chen, Z. X. (2023). Leader-member exchange as a mediator of the relationship between transformational leadership and followers' performance and organizational citizenship behavior. Academy of management journal, 48(3), 420-432.
  • Willems, B. (2023). Too Tidy to Dance: Edith Wharton’s" Twilight Sleep" and the Domestication of Scientific Management, Umjetnost Riječi, (1), 39-57. https://doi.org/10.22210/ur.2023.067.1/03
  • Yaşlıoğlu, M., & Yaşlıoğlu, D. T. (2020). How and when to use which fit indices? A practical and critical review of the methodology. Istanbul Management Journal, (88), 1-20.
  • Yorulmaz, A., & Çelik, S. (2016). İlkokul Öğretmenlerinin Örgütsel Bağlılık, Örgütsel Sinizm ve Örgütsel Vatandaşlık Davranışları Arasındaki İlişki, Kalem Eğitim ve İnsan Bilimleri Dergisi, 6 (1), 161-193
Toplam 41 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Organizasyon, Örgütsel Davranış
Bölüm Makaleler
Yazarlar

Tumaç İsmailoğlu 0000-0003-0468-3323

Nurgül Keleş Tayşir 0000-0002-0232-2404

Erken Görünüm Tarihi 31 Mayıs 2025
Yayımlanma Tarihi 31 Mayıs 2025
Gönderilme Tarihi 3 Ekim 2024
Kabul Tarihi 8 Ocak 2025
Yayımlandığı Sayı Yıl 2025 Cilt: 8 Sayı: 17

Kaynak Göster

APA İsmailoğlu, T., & Keleş Tayşir, N. (2025). THE MODERATING ROLE OF EMPLOYEE LOYALTY IN THE EFFECT OF WORK ENGAGEMENT ON ORGANIZATIONAL CITIZENSHIP BEHAVIOUR. İstanbul Ticaret Üniversitesi Girişimcilik Dergisi, 8(17), 1-16. https://doi.org/10.55830/tje.1560779
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