Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi

Abstract

The digitalization process in public administration, particularly at the local government level, increasingly points to a marked transformation. Emerging digital technologies not only enhance the quality-of-service delivery but also restructure decision-making processes and lead to structural changes in the understanding of governance. One of the most striking components of this transformation, artificial intelligence (AI) technologies, enables local administrations to develop more effective, participatory, and data-driven solutions in response to growing societal demands. The aim of this study is to examine how AI applications are integrated into the digitalization process of local administrations, to evaluate the impacts of this integration on administrative efficiency, citizen participation, and ethical governance, and to offer policy recommendations for the future based on the findings. In this context, a comparative analysis has been conducted of the cities of Barcelona and Shanghai, which serve as international examples, and Ankara, representing Turkey. The analysis reveals not only the potential benefits offered by AI applications but also fundamental limitations such as data security, digital inequality, ethical responsibilities, and institutional capacity challenges. Based on the findings, policy recommendations have been developed in the following areas: strengthening the ethical and legal framework; enhancing data management, improving digital infrastructure, and institutional capacity; ensuring open data access and algorithmic transparency; combating digital inequality; preparing local AI strategies and action plans; and promoting cooperation among local governments. These recommendations support the use of AI as an inclusive, ethical, transparent, and sustainable governance tool at the local level.