Abstract
Günümüzde üniversitelerin web siteleri, kurumsal kimliğin etkili bir şekilde sunulması ve bilgiye erişim süreçlerinin kolaylaştırılması açısından önemli bir role sahiptir. Bu çalışmada Türkiye’deki 7 üniversite web sitesinin kullanılabilirlik bağlamında değerlendirilmesini amaçlanmaktadır. Araştırmada, Tasarım Rehberleri Temelli Kullanılabilirlik Test Yaklaşımı kullanılarak, web sitelerinin erişilebilirlik, navigasyon, sayfa yüklenme süresi ve içerik düzeni gibi kriterler doğrultusunda analizler yapılmıştır. Kamu İnternet Siteleri Rehberi (KAMİS)’nde yer alan standartlar temel alınarak, web sitelerinin belirli kullanılabilirlik ilkelerine uygunluğu değerlendirilmiştir. Araştırma sonuçları, web sitelerinin genel olarak KAMİS standartlarına uygun olduğunu, ancak mobil cihazlardaki performans ve arama alanlarındaki işlevsellik gibi bazı alanlarda iyileştirme yapılması gerektiğini ortaya koymuştur. Özellikle sayfa yüklenme sürelerinin mobil cihazlarda uzun olması ve arama sonuçlarının filtrelenememesi, kullanıcı deneyimini olumsuz etkileyen önemli faktörler olarak belirlenmiştir. Bu doğrultuda, üniversite web sitelerinin periyodik olarak kullanılabilirlik testlerine tabi tutulması, kullanıcı geri bildirimlerinin toplanması ve bu veriler doğrultusunda düzenli iyileştirmeler yapılması önerilmektedir. Sonuç olarak, üniversite web sitelerinin kullanıcı dostu bir yapıya sahip olması, bilgiye hızlı erişim sağlaması ve kullanıcı memnuniyetini artırması açısından kritik bir öneme sahiptir.
References
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- Campoverde-Molina, M., Luján-Mora, S., & Valverde, L. (2023). Accessibility of university websites worldwide: a systematic literature review. Universal Access in the Information Society, 22(1), 133-168. https://doi.org/10.1007/s10209-021-00825-z
- Dalveren G., G. M., & Peker, S. (2021). Üniversite web sitesi ana sayfalarının kullanılabilirliğinin değerlendirilmesi: Göz izleme yaklaşımı. Avrupa Bilim ve Teknoloji Dergisi, 25 (8/31/21), 782-789. https://doi.org/10.31590/ejosat.915711
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- Imathiu, G., & Mwadulo, M. (2023). Assessing usability of University websites in meeting the expectations of students: a survey of literature. African Journal of Science, Technology and Social Sciences, 2(2), 29-34. https://doi.org/10.58506/ajstss.v2i2.168
- International Organization for Standardization/International Electrotechnical Commission. (2001). ISO/IEC 9126-1:2001, Software engineering, product quality, Part 1: Quality model.Geneva, Switzerland.
- Kim, K. (2002). A model of digital library information seeking process (DLISP model) as a frame for classifying usability problems (Order No. 3055068). Available from ProQuest Dissertations & Theses Global. (251251006). Retrieved from https://www.proquest.com/dissertations-theses/model-digital-library-information-seeking-process/docview/251251006/se-2
- Krug, S. (2013). Don't make me think: A common sense approach to web usability (3. baskı). New Riders.
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- Nielsen, J. (1994). Usability engineering. Morgan Kaufmann.
- Rashida, M., Islam, K., Kayes, A. S. M., Hammoudeh, M., Arefin, M. S., & Habib, M. A. (2021). Towards developing a framework to analyze the qualities of the university websites. Computers, 10(5), 57. https://doi.org/10.3390/computers10050057
- Shneiderman, B., & Plaisant, C. (2010). Designing the user interface: strategies for effective human-computer interaction (5. baskı). Pearson Education India.
- Singla, B. S., & Aggarwal, H. (2020). A set of usability heuristics and design recommendations for higher education institutions' websites. International Journal of Information Systems Modeling and Design, 11(1), 58-73. https://doi.org/10.4018/IJISMD.2020010104
- Uçak, N., & Çakmak, T. (2009). Web sayfası kullanılabilirliğinin ölçülmesi: Hacettepe Üniversitesi Bilgi ve Belge Yönetimi Bölümü web sayfası örneği. Türk Kütüphaneciliği, 23(2), 278-298.
- Wicke, N. (2021). Characteristics of university websites (Science Communication). DOCA-Database of Variables for Content Analysis. https://doi.org/10.34778/1F
Abstract
Today, university websites play a crucial role in effectively presenting institutional identity and facilitating access to information. This study aims to evaluate the usability of 7 university websites in Turkey. The research employs a Design Guidelines-Based Usability Testing Approach to analyze key criteria such as accessibility, navigation, page loading speed, and content organization of the websites. The evaluation is based on the standards outlined in the Public Internet Sites Guide (KAMİS), assessing the compliance of the websites with specific usability principles. The results indicate that the websites generally adhere to KAMİS standards; however, certain areas, such as mobile performance and the functionality of search fields, require improvement. Particularly, long page load times on mobile devices and the lack of search result filtering were identified as key factors negatively affecting user experience. In this regard, it is recommended that university websites undergo periodic usability tests, with user feedback collected and regular updates made based on the findings. In conclusion, having user-friendly university websites that provide quick access to information and enhance user satisfaction is of critical importance.
Keywords
References
- Ahmed, N. S. (2019). A user-based method to test the usability of University of Zakho website. Science Journal of University of Zakho, 7(4), 172-178. https://doi.org/10.25271/sjuoz.2019.7.4.650
- Albert, B., & Tullis, T. (2013). Measuring the user experience: collecting, analyzing, and presenting usability metrics (2. baskı). Newnes.
- Anistyasari, Y., Kurniawan, A., & Hidayati, S. (2021). Does website usability impact Webometrics ranking of university? 2021 Fourth International Conference on Vocational Education and Electrical Engineering (ICVEE), 1-4. https://doi.org/10.1109/ICVEE54186.2021.9649667
- Bae, S., Grimm, A. T., & Kim, D. (2023). Only one way to be a world-class university? Comparative analysis on the texts and visual images on websites of universities in China and South Korea. Asia Pacific Journal of Education, 43(1), 144-159. https://doi.org/10.1080/02188791.2021.1904832
- Campoverde-Molina, M., Luján-Mora, S., & Valverde, L. (2023). Accessibility of university websites worldwide: a systematic literature review. Universal Access in the Information Society, 22(1), 133-168. https://doi.org/10.1007/s10209-021-00825-z
- Dalveren G., G. M., & Peker, S. (2021). Üniversite web sitesi ana sayfalarının kullanılabilirliğinin değerlendirilmesi: Göz izleme yaklaşımı. Avrupa Bilim ve Teknoloji Dergisi, 25 (8/31/21), 782-789. https://doi.org/10.31590/ejosat.915711
- Gharibe Niazi, M., Karbala Aghaei Kamran, M., & Ghaebi, A. (2020). Presenting a proposed framework for evaluating university websites. The Electronic Library, 38(5/6), 881-904. https://doi.org/10.1108/EL-06-2020-0141
- Hasan, L., & Abuelrub, E. (2022). Common usability problems on educational websites. International Journal of Communications, 16, 5. https://doi.org/10.46300/9107.2022.16.5
- Imathiu, G., & Mwadulo, M. (2023). Assessing usability of University websites in meeting the expectations of students: a survey of literature. African Journal of Science, Technology and Social Sciences, 2(2), 29-34. https://doi.org/10.58506/ajstss.v2i2.168
- International Organization for Standardization/International Electrotechnical Commission. (2001). ISO/IEC 9126-1:2001, Software engineering, product quality, Part 1: Quality model.Geneva, Switzerland.
- Kim, K. (2002). A model of digital library information seeking process (DLISP model) as a frame for classifying usability problems (Order No. 3055068). Available from ProQuest Dissertations & Theses Global. (251251006). Retrieved from https://www.proquest.com/dissertations-theses/model-digital-library-information-seeking-process/docview/251251006/se-2
- Krug, S. (2013). Don't make me think: A common sense approach to web usability (3. baskı). New Riders.
- Manzoor, M., Hussain, W., Sohaib, O., Hussain, F., & Alkhalaf, S. (2019). Methodological investigation for enhancing the usability of university websites. Journal of Ambient Intelligence and Humanized Computing, 10, 531-549. https://doi.org/10.1007/S12652-018-0686-6
- Nielsen, J. (1994). Usability engineering. Morgan Kaufmann.
- Rashida, M., Islam, K., Kayes, A. S. M., Hammoudeh, M., Arefin, M. S., & Habib, M. A. (2021). Towards developing a framework to analyze the qualities of the university websites. Computers, 10(5), 57. https://doi.org/10.3390/computers10050057
- Shneiderman, B., & Plaisant, C. (2010). Designing the user interface: strategies for effective human-computer interaction (5. baskı). Pearson Education India.
- Singla, B. S., & Aggarwal, H. (2020). A set of usability heuristics and design recommendations for higher education institutions' websites. International Journal of Information Systems Modeling and Design, 11(1), 58-73. https://doi.org/10.4018/IJISMD.2020010104
- Uçak, N., & Çakmak, T. (2009). Web sayfası kullanılabilirliğinin ölçülmesi: Hacettepe Üniversitesi Bilgi ve Belge Yönetimi Bölümü web sayfası örneği. Türk Kütüphaneciliği, 23(2), 278-298.
- Wicke, N. (2021). Characteristics of university websites (Science Communication). DOCA-Database of Variables for Content Analysis. https://doi.org/10.34778/1F
Details
| Primary Language | Turkish |
|---|---|
| Subjects | Educational Technology and Computing |
| Journal Section | Articles |
| Authors | |
| Early Pub Date | June 17, 2025 |
| Publication Date | June 22, 2025 |
| Submission Date | October 24, 2024 |
| Acceptance Date | May 22, 2025 |
| Published in Issue | Year 2025 Issue: 102 |
