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BIBLIOMETRIC ANALYSIS ON THE CONCEPT OF THE LAST-MILE DELIVERY

Yıl 2025, Cilt: 13 Sayı: 1, 277 - 308, 18.06.2025

Hanifi Murat Mutlu , Semir Ölmez

https://doi.org/10.14514/beykozad.1553996

Öz

Every year, fewer and fewer people go to a brick and mortar shop to do their shopping. It is stated that by 2027, approximately 23% of retail shopping will be done on the internet. The concept of logistics is considered a critical success factor for today's businesses. However, especially for e-commerce and cross-border trade businesses, logistics is much more important. For these businesses, on-time delivery and its reliability are important determinants of customer loyalty. According to Statistica data, Turkey ranks first among 20 countries worldwide in retail e-commerce development with a compound annual growth rate of 11.6%. Therefore, the concept of last mile delivery is important both academically and for practitioners. This study covers the bibliometric analysis of articles published on the last mile delivery concept in the period 1994-2024. The data in this study were obtained from the Web of Science database. R-Studio-Biblioshiny software was used to analyze the data obtained. In the study, the keyword "last mile delivery" was scanned in the "Topic" field and 931 documents were obtained. The research results include citation analysis as well as basic information about the studies. Bibliometric analyzes allow discussion of findings such as identifying academic gaps in the researched field, evaluating the research methods used, and examining academic productivity. Evaluation of these results will make significant contributions to academics who will publish in the field of last-mile delivery.

Anahtar Kelimeler

last-mile logistics logistics bibliometric analysis

Kaynakça

  • Agatz, N., Bouman, P., & Schmidt, M. (2018). Optimization approaches for the traveling salesman problem with drone. Transportation Science, 52(4), 965-981.
  • Allen, J., Piecyk, M., Piotrowska, M., McLeod, F., Cherrett, T., Ghali, K., ... & Austwick, M. (2018). Understanding the impact of e-commerce on last-mile light goods vehicle activity in urban areas: The case of London. Transportation Research Part D: Transport and Environment, 61, 325-338.
  • Aria, M., & Cuccurullo, C. (2017). bibliometrix: An R-tool for comprehensive science mapping analysis. Journal of informetrics, 11(4), 959-975.
  • Aurambout, J. P., Gkoumas, K., & Ciuffo, B. (2019). Last mile delivery by drones: An estimation of viable market potential and access to citizens across European cities. European Transport Research Review, 11(1), 1-21.
  • Boysen, N., Fedtke, S., & Schwerdfeger, S. (2021). “Last-mile delivery concepts: a survey from an operational research perspective.” Or Spectrum, 43(1), 1-58.
  • Castillo, V. E., Bell, J. E., Rose, W. J., & Rodrigues, A. M. (2018). Crowdsourcing last mile delivery: strategic implications and future research directions. Journal of Business Logistics, 39(1), 7-25.
  • Devari, A., Nikolaev, A. G., & He, Q. (2017). Crowdsourcing the last mile delivery of online orders by exploiting the social networks of retail store customers. Transportation Research Part E: Logistics and Transportation Review, 105, 105-122.
  • Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of business research, 133, 285-296.
  • Frehe, V., Mehmann, J., & Teuteberg, F. (2017). Understanding and assessing crowd logistics business models–using everyday people for last mile delivery. Journal of Business & Industrial Marketing, 32(1), 75-97.
  • Gevaers, R., Van de Voorde, E., & Vanelslander, T. (2009). Characteristics of innovations in last-mile logistics-using best practices, case studies and making the link with green and sustainable logistics. Association for European Transport and contributors, 1, 21.
  • Guleria, D., & Kaur, G. (2021). Bibliometric analysis of ecopreneurship using VOSviewer and RStudio Bibliometrix, 1989–2019. Library Hi Tech, 39(4), 1001-1024.
  • Ha, N. T., Akbari, M., & Au, B. (2023). Last mile delivery in logistics and supply chain management: a bibliometric analysis and future directions. Benchmarking: An International Journal, 30(4), 1137-1170.
  • Ha, Q. M., Deville, Y., Pham, Q. D., & Hà, M. H. (2018). On the min-cost traveling salesman problem with drone. Transportation Research Part C: Emerging Technologies, 86, 597-621.
  • Harrington, T. S., Singh Srai, J., Kumar, M., & Wohlrab, J. (2016). Identifying design criteria for urban system ‘last-mile’solutions–a multi-stakeholder perspective. Production Planning & Control, 27(6), 456-476.
  • İyzico, Dogma Alares, & Elektronik Ticaret İşletmecileri Derneği (ETİD). (2024). 2023 Türkiye E-Ticaret Ekosistemi Raporu. https://media.iyzico.com/b/2024/07/2023-turkiye-e-ticaret-raporu.pdf
  • Kanık, Z. B., Ömürgönülşen, M., & Soysal, M. (2023). Son Kilometre Koli Teslimatı Literatür Taraması: Yükselen Eğilim ve İlgili Teknolojilere Bir Bakış. Verimlilik Dergisi, 57(2), 393-424.
  • Kapser, S., & Abdelrahman, M. (2020). Acceptance of autonomous delivery vehicles for last-mile delivery in Germany–Extending UTAUT2 with risk perceptions. Transportation Research Part C: Emerging Technologies, 111, 210-225.
  • Kitjacharoenchai, P., Min, B. C., & Lee, S. (2020). Two echelon vehicle routing problem with drones in last mile delivery. International Journal of Production Economics, 225, 107598.
  • Kitjacharoenchai, P., Ventresca, M., Moshref-Javadi, M., Lee, S., Tanchoco, J. M., & Brunese, P. A. (2019). Multiple traveling salesman problem with drones: Mathematical model and heuristic approach. Computers & Industrial Engineering, 129, 14-30.
  • Lauenstein, S., & Schank, C. (2022). Design of a sustainable last mile in urban logistics—A systematic literature review. Sustainability, 14(9), 5501.
  • Lim, S. F. W., Jin, X., & Srai, J. S. (2018). Consumer-driven e-commerce: A literature review, design framework, and research agenda on last-mile logistics models. International Journal of Physical Distribution & Logistics Management, 48(3), 308-332.
  • Lotka, A.J. (1926). The frequency distribution of scientific productivity. Journal of the Washington Academy of Sciences, 16, 317-323.
  • Mohammad, W. A., Nazih Diab, Y., Elomri, A., & Triki, C. (2023, April). Innovative solutions in last mile delivery: concepts, practices, challenges, and future directions. In Supply Chain Forum: An International Journal (Vol. 24, No. 2, pp. 151-169). Taylor & Francis.
  • Moshref-Javadi, M., Hemmati, A., & Winkenbach, M. (2020). A truck and drones model for last-mile delivery: A mathematical model and heuristic approach. Applied Mathematical Modelling, 80, 290-318.
  • Motavallian, J. (2019), Last Mile Delivery in the Retail Sector in an Urban Context, PhD thesis, RMIT University, Melbourne.
  • Mucowska, M. (2021). Trends of environmentally sustainable solutions of urban last-mile deliveries on the e-commerce market—a literature review. Sustainability, 13(11), 5894.
  • Murray, C. C., & Chu, A. G. (2015). The flying sidekick traveling salesman problem: Optimization of drone-assisted parcel delivery. Transportation Research Part C: Emerging Technologies, 54, 86-109.
  • Murray, C. C., & Raj, R. (2020). The multiple flying sidekicks traveling salesman problem: Parcel delivery with multiple drones. Transportation Research Part C: Emerging Technologies, 110, 368-398.
  • Olczyk, M. (2016). Bibliometric approach to tracking the concept of international competitiveness. Journal of Business Economics and Management, 17(6), 945-959.
  • Olsson, J., Hellström, D., & Pålsson, H. (2019). Framework of last mile logistics research: A systematic review of the literature. Sustainability, 11(24), 7131.
  • Orenstein, I., Raviv, T., & Sadan, E. (2019). Flexible parcel delivery to automated parcel lockers: models, solution methods and analysis. EURO Journal on Transportation and Logistics, 8(5), 683-711.
  • Osareh, F., & Mostafavi, E. (2011). Lotka’s Law and authorship distribution in Computer Science using Web of Science (WoS) during 1986–2009. Collnet Journal of Scientometrics and Information Management, 5(2), 171-183.
  • Passas, I. (2024). Bibliometric analysis: the main steps. Encyclopedia, 4(2). Patier, D., & Browne, M. (2010). A methodology for the evaluation of urban logistics innovations. Procedia-Social and Behavioral Sciences, 2(3), 6229-6241.
  • Peng, Y., Shi, J., Fantinato, M., & Chen, J. (2017). A study on the author collaboration network in big data. Information Systems Frontiers, 19, 1329-1342.
  • Potter, W.G. (1988), “‘Of making many books there is no end’: bibliometrics and libraries”, Journal of Academic Librarianship, Vol. 14 No. 4, pp. 238a-9c.
  • Rowlands, I. (2005, February). Emerald authorship data, Lotka's law and research productivity. In Aslib Proceedings (Vol. 57, No. 1, pp. 5-10). Emerald Group Publishing Limited.
  • Rusydiana, A. S. (2021). Bibliometric analysis of journals, authors, and topics related to COVID-19 and Islamic finance listed in the Dimensions database by Biblioshiny. Science Editing, 8(1), 72-78.
  • Sacramento, D., Pisinger, D., & Ropke, S. (2019). An adaptive large neighborhood search metaheuristic for the vehicle routing problem with drones. Transportation Research Part C: Emerging Technologies, 102, 289-315.
  • Savelsbergh, M., & Van Woensel, T. (2016). 50th anniversary invited article—city logistics: Challenges and opportunities. Transportation science, 50(2), 579-590.
  • Schermer, D., Moeini, M., & Wendt, O. (2019). A hybrid VNS/Tabu search algorithm for solving the vehicle routing problem with drones and en route operations. Computers & Operations Research, 109, 134-158.
  • Sorooshian, S., Khademi Sharifabad, S., Parsaee, M., & Afshari, A. R. (2022). Toward a modern last-mile delivery: Consequences and obstacles of intelligent technology. Applied System Innovation, 5(4), 82.
  • Tonta, Y., & Al, U. (2008). Türkçe makalelerin dergilere dağılımı ve Bradford Yasası. Bilgi Dünyası, 9(1), 41-66. UTİKAD. (2023, Ocak 2). Kargo sektörü 2023’te 7 milyar 660 milyon paket dağıtacak. https://www.utikad.org.tr/Detay/Sektor-Haberleri/35550/kargo-sektoru-2023-te-7-milyar-660-milyon-paket-dagitacak
  • Vakulenko, Y., Hellström, D., & Hjort, K. (2018). What's in the parcel locker? Exploring customer value in e-commerce last mile delivery. journal of Business Research, 88, 421-427.
  • Wang, Y., Zhang, D., Liu, Q., Shen, F., & Lee, L. H. (2016). Towards enhancing the last-mile delivery: An effective crowd-tasking model with scalable solutions. Transportation Research Part E: Logistics and Transportation Review, 93, 279-293.
  • Yang, Z., Bao, K., Yang, Z., Chen, S., & Zheng, Y. (2024). Elaborating the Knowledge Structure and Emerging Research Trends of Physical Activity for Multiple Sclerosis: A Bibliometric Analysis from 1994 to 2023. Multiple Sclerosis and Related Disorders, 105817.
  • Yu, J. J. Q., & Gu, J. (2019). Real-time traffic speed estimation with graph convolutional generative autoencoder. IEEE Transactions on Intelligent Transportation Systems, 20(10), 3940-3951.
  • Yuen, K. F., Wang, X., Ng, L. T. W., & Wong, Y. D. (2018). An investigation of customers’ intention to use self-collection services for last-mile delivery. Transport Policy, 66, 1-8.
  • Zhou, M., Zhao, L., Kong, N., Campy, K. S., Xu, G., Zhu, G., ... & Wang, S. (2020). Understanding consumers’ behavior to adopt self-service parcel services for last-mile delivery. Journal of Retailing and Consumer Services, 52, 101911.

SON KİLOMETRE TESLİMAT KAVRAMI ÜZERİNE BİBLİYOMETRİK ANALİZ

Yıl 2025, Cilt: 13 Sayı: 1, 277 - 308, 18.06.2025

Hanifi Murat Mutlu , Semir Ölmez

https://doi.org/10.14514/beykozad.1553996

Öz

Her yıl daha az sayıda insan, fiziksel bir mağazadan alışveriş yapmayı tercih ediyor. E-ticaret istatistikleri, 2027 yılına kadar perakende alışverişin yaklaşık yüzde 23’ nün internet üzerinde yapılacağını göstermektedir. Lojistik günümüz işletmeleri için kritik bir başarı faktörü olarak ele alınmaktadır. Ancak, özellikle, e-ticaret ve sınır ötesi ticaret işletmeleri için lojistiğin çok daha fazla önem taşıdığı söylenebilir. Bu işletmeler için zamanında teslim ve bunun güvenilirliği müşteri sadakatinin önemli bir belirleyicisidir. Türkiye, Statistica verililerine göre perakende e-ticaret gelişiminde yüzde 11,6 yıllık bileşik büyüme oranıyla dünya çapında 20 ülke arasında birinci sırada yer almaktadır. Bu nedenle son kilometre teslimat kavramı hem akademik olarak hem de uygulamacılar açısından önem taşımaktadır. Bu çalışma 1994-2024 döneminde son kilometre teslimat kavramı üzerine yayınlanmış makalelerin bibliyometrik analizini kapsamaktadır. Bu çalışmada veriler Web of Science veri tabanından temin edildi. Elde edilen verilerin analizinde R-Studio-Biblioshiny yazılımından yararlanıldı. Çalışmada “last mile delivery” anahtar kelimesi “Topic” alanında tarandı ve 931 belge elde edildi. Araştırma sonuçları çalışmalara yönelik temel bilgilerin yanı sıra atıf analizlerini de içermektedir. Bibliyometrik analizler, araştırılan alandaki akademik boşlukların belirlenmesi, kullanılan araştırma yöntemlerinin değerlendirilmesi, akademik üretkenliğin incelenmesi gibi bulguların tartışılmasına olanak sağlamaktadır. Bu sonuçların değerlendirilmesi son kilometre teslimat alanında yayın yapacak akademisyenlere önemli katkılar sunacaktır.

Anahtar Kelimeler

son kilometre teslimat lojistik bibliyometrik analiz

Kaynakça

  • Agatz, N., Bouman, P., & Schmidt, M. (2018). Optimization approaches for the traveling salesman problem with drone. Transportation Science, 52(4), 965-981.
  • Allen, J., Piecyk, M., Piotrowska, M., McLeod, F., Cherrett, T., Ghali, K., ... & Austwick, M. (2018). Understanding the impact of e-commerce on last-mile light goods vehicle activity in urban areas: The case of London. Transportation Research Part D: Transport and Environment, 61, 325-338.
  • Aria, M., & Cuccurullo, C. (2017). bibliometrix: An R-tool for comprehensive science mapping analysis. Journal of informetrics, 11(4), 959-975.
  • Aurambout, J. P., Gkoumas, K., & Ciuffo, B. (2019). Last mile delivery by drones: An estimation of viable market potential and access to citizens across European cities. European Transport Research Review, 11(1), 1-21.
  • Boysen, N., Fedtke, S., & Schwerdfeger, S. (2021). “Last-mile delivery concepts: a survey from an operational research perspective.” Or Spectrum, 43(1), 1-58.
  • Castillo, V. E., Bell, J. E., Rose, W. J., & Rodrigues, A. M. (2018). Crowdsourcing last mile delivery: strategic implications and future research directions. Journal of Business Logistics, 39(1), 7-25.
  • Devari, A., Nikolaev, A. G., & He, Q. (2017). Crowdsourcing the last mile delivery of online orders by exploiting the social networks of retail store customers. Transportation Research Part E: Logistics and Transportation Review, 105, 105-122.
  • Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of business research, 133, 285-296.
  • Frehe, V., Mehmann, J., & Teuteberg, F. (2017). Understanding and assessing crowd logistics business models–using everyday people for last mile delivery. Journal of Business & Industrial Marketing, 32(1), 75-97.
  • Gevaers, R., Van de Voorde, E., & Vanelslander, T. (2009). Characteristics of innovations in last-mile logistics-using best practices, case studies and making the link with green and sustainable logistics. Association for European Transport and contributors, 1, 21.
  • Guleria, D., & Kaur, G. (2021). Bibliometric analysis of ecopreneurship using VOSviewer and RStudio Bibliometrix, 1989–2019. Library Hi Tech, 39(4), 1001-1024.
  • Ha, N. T., Akbari, M., & Au, B. (2023). Last mile delivery in logistics and supply chain management: a bibliometric analysis and future directions. Benchmarking: An International Journal, 30(4), 1137-1170.
  • Ha, Q. M., Deville, Y., Pham, Q. D., & Hà, M. H. (2018). On the min-cost traveling salesman problem with drone. Transportation Research Part C: Emerging Technologies, 86, 597-621.
  • Harrington, T. S., Singh Srai, J., Kumar, M., & Wohlrab, J. (2016). Identifying design criteria for urban system ‘last-mile’solutions–a multi-stakeholder perspective. Production Planning & Control, 27(6), 456-476.
  • İyzico, Dogma Alares, & Elektronik Ticaret İşletmecileri Derneği (ETİD). (2024). 2023 Türkiye E-Ticaret Ekosistemi Raporu. https://media.iyzico.com/b/2024/07/2023-turkiye-e-ticaret-raporu.pdf
  • Kanık, Z. B., Ömürgönülşen, M., & Soysal, M. (2023). Son Kilometre Koli Teslimatı Literatür Taraması: Yükselen Eğilim ve İlgili Teknolojilere Bir Bakış. Verimlilik Dergisi, 57(2), 393-424.
  • Kapser, S., & Abdelrahman, M. (2020). Acceptance of autonomous delivery vehicles for last-mile delivery in Germany–Extending UTAUT2 with risk perceptions. Transportation Research Part C: Emerging Technologies, 111, 210-225.
  • Kitjacharoenchai, P., Min, B. C., & Lee, S. (2020). Two echelon vehicle routing problem with drones in last mile delivery. International Journal of Production Economics, 225, 107598.
  • Kitjacharoenchai, P., Ventresca, M., Moshref-Javadi, M., Lee, S., Tanchoco, J. M., & Brunese, P. A. (2019). Multiple traveling salesman problem with drones: Mathematical model and heuristic approach. Computers & Industrial Engineering, 129, 14-30.
  • Lauenstein, S., & Schank, C. (2022). Design of a sustainable last mile in urban logistics—A systematic literature review. Sustainability, 14(9), 5501.
  • Lim, S. F. W., Jin, X., & Srai, J. S. (2018). Consumer-driven e-commerce: A literature review, design framework, and research agenda on last-mile logistics models. International Journal of Physical Distribution & Logistics Management, 48(3), 308-332.
  • Lotka, A.J. (1926). The frequency distribution of scientific productivity. Journal of the Washington Academy of Sciences, 16, 317-323.
  • Mohammad, W. A., Nazih Diab, Y., Elomri, A., & Triki, C. (2023, April). Innovative solutions in last mile delivery: concepts, practices, challenges, and future directions. In Supply Chain Forum: An International Journal (Vol. 24, No. 2, pp. 151-169). Taylor & Francis.
  • Moshref-Javadi, M., Hemmati, A., & Winkenbach, M. (2020). A truck and drones model for last-mile delivery: A mathematical model and heuristic approach. Applied Mathematical Modelling, 80, 290-318.
  • Motavallian, J. (2019), Last Mile Delivery in the Retail Sector in an Urban Context, PhD thesis, RMIT University, Melbourne.
  • Mucowska, M. (2021). Trends of environmentally sustainable solutions of urban last-mile deliveries on the e-commerce market—a literature review. Sustainability, 13(11), 5894.
  • Murray, C. C., & Chu, A. G. (2015). The flying sidekick traveling salesman problem: Optimization of drone-assisted parcel delivery. Transportation Research Part C: Emerging Technologies, 54, 86-109.
  • Murray, C. C., & Raj, R. (2020). The multiple flying sidekicks traveling salesman problem: Parcel delivery with multiple drones. Transportation Research Part C: Emerging Technologies, 110, 368-398.
  • Olczyk, M. (2016). Bibliometric approach to tracking the concept of international competitiveness. Journal of Business Economics and Management, 17(6), 945-959.
  • Olsson, J., Hellström, D., & Pålsson, H. (2019). Framework of last mile logistics research: A systematic review of the literature. Sustainability, 11(24), 7131.
  • Orenstein, I., Raviv, T., & Sadan, E. (2019). Flexible parcel delivery to automated parcel lockers: models, solution methods and analysis. EURO Journal on Transportation and Logistics, 8(5), 683-711.
  • Osareh, F., & Mostafavi, E. (2011). Lotka’s Law and authorship distribution in Computer Science using Web of Science (WoS) during 1986–2009. Collnet Journal of Scientometrics and Information Management, 5(2), 171-183.
  • Passas, I. (2024). Bibliometric analysis: the main steps. Encyclopedia, 4(2). Patier, D., & Browne, M. (2010). A methodology for the evaluation of urban logistics innovations. Procedia-Social and Behavioral Sciences, 2(3), 6229-6241.
  • Peng, Y., Shi, J., Fantinato, M., & Chen, J. (2017). A study on the author collaboration network in big data. Information Systems Frontiers, 19, 1329-1342.
  • Potter, W.G. (1988), “‘Of making many books there is no end’: bibliometrics and libraries”, Journal of Academic Librarianship, Vol. 14 No. 4, pp. 238a-9c.
  • Rowlands, I. (2005, February). Emerald authorship data, Lotka's law and research productivity. In Aslib Proceedings (Vol. 57, No. 1, pp. 5-10). Emerald Group Publishing Limited.
  • Rusydiana, A. S. (2021). Bibliometric analysis of journals, authors, and topics related to COVID-19 and Islamic finance listed in the Dimensions database by Biblioshiny. Science Editing, 8(1), 72-78.
  • Sacramento, D., Pisinger, D., & Ropke, S. (2019). An adaptive large neighborhood search metaheuristic for the vehicle routing problem with drones. Transportation Research Part C: Emerging Technologies, 102, 289-315.
  • Savelsbergh, M., & Van Woensel, T. (2016). 50th anniversary invited article—city logistics: Challenges and opportunities. Transportation science, 50(2), 579-590.
  • Schermer, D., Moeini, M., & Wendt, O. (2019). A hybrid VNS/Tabu search algorithm for solving the vehicle routing problem with drones and en route operations. Computers & Operations Research, 109, 134-158.
  • Sorooshian, S., Khademi Sharifabad, S., Parsaee, M., & Afshari, A. R. (2022). Toward a modern last-mile delivery: Consequences and obstacles of intelligent technology. Applied System Innovation, 5(4), 82.
  • Tonta, Y., & Al, U. (2008). Türkçe makalelerin dergilere dağılımı ve Bradford Yasası. Bilgi Dünyası, 9(1), 41-66. UTİKAD. (2023, Ocak 2). Kargo sektörü 2023’te 7 milyar 660 milyon paket dağıtacak. https://www.utikad.org.tr/Detay/Sektor-Haberleri/35550/kargo-sektoru-2023-te-7-milyar-660-milyon-paket-dagitacak
  • Vakulenko, Y., Hellström, D., & Hjort, K. (2018). What's in the parcel locker? Exploring customer value in e-commerce last mile delivery. journal of Business Research, 88, 421-427.
  • Wang, Y., Zhang, D., Liu, Q., Shen, F., & Lee, L. H. (2016). Towards enhancing the last-mile delivery: An effective crowd-tasking model with scalable solutions. Transportation Research Part E: Logistics and Transportation Review, 93, 279-293.
  • Yang, Z., Bao, K., Yang, Z., Chen, S., & Zheng, Y. (2024). Elaborating the Knowledge Structure and Emerging Research Trends of Physical Activity for Multiple Sclerosis: A Bibliometric Analysis from 1994 to 2023. Multiple Sclerosis and Related Disorders, 105817.
  • Yu, J. J. Q., & Gu, J. (2019). Real-time traffic speed estimation with graph convolutional generative autoencoder. IEEE Transactions on Intelligent Transportation Systems, 20(10), 3940-3951.
  • Yuen, K. F., Wang, X., Ng, L. T. W., & Wong, Y. D. (2018). An investigation of customers’ intention to use self-collection services for last-mile delivery. Transport Policy, 66, 1-8.
  • Zhou, M., Zhao, L., Kong, N., Campy, K. S., Xu, G., Zhu, G., ... & Wang, S. (2020). Understanding consumers’ behavior to adopt self-service parcel services for last-mile delivery. Journal of Retailing and Consumer Services, 52, 101911.
Toplam 48 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Pazarlama (Diğer)
Bölüm Research Article
Yazarlar

Hanifi Murat Mutlu 0000-0001-9757-6708

Semir Ölmez 0000-0002-3225-1766

Yayımlanma Tarihi 18 Haziran 2025
Gönderilme Tarihi 21 Eylül 2024
Kabul Tarihi 29 Nisan 2025
Yayımlandığı Sayı Yıl 2025 Cilt: 13 Sayı: 1

Kaynak Göster

APA Mutlu, H. M., & Ölmez, S. (2025). SON KİLOMETRE TESLİMAT KAVRAMI ÜZERİNE BİBLİYOMETRİK ANALİZ. Beykoz Akademi Dergisi, 13(1), 277-308. https://doi.org/10.14514/beykozad.1553996
AMA Mutlu HM, Ölmez S. SON KİLOMETRE TESLİMAT KAVRAMI ÜZERİNE BİBLİYOMETRİK ANALİZ. Beykoz Akademi Dergisi. Haziran 2025;13(1):277-308. doi:10.14514/beykozad.1553996
Chicago Mutlu, Hanifi Murat, ve Semir Ölmez. “SON KİLOMETRE TESLİMAT KAVRAMI ÜZERİNE BİBLİYOMETRİK ANALİZ”. Beykoz Akademi Dergisi 13, sy. 1 (Haziran 2025): 277-308. https://doi.org/10.14514/beykozad.1553996.
EndNote Mutlu HM, Ölmez S (01 Haziran 2025) SON KİLOMETRE TESLİMAT KAVRAMI ÜZERİNE BİBLİYOMETRİK ANALİZ. Beykoz Akademi Dergisi 13 1 277–308.
IEEE H. M. Mutlu ve S. Ölmez, “SON KİLOMETRE TESLİMAT KAVRAMI ÜZERİNE BİBLİYOMETRİK ANALİZ”, Beykoz Akademi Dergisi, c. 13, sy. 1, ss. 277–308, 2025, doi: 10.14514/beykozad.1553996.
ISNAD Mutlu, Hanifi Murat - Ölmez, Semir. “SON KİLOMETRE TESLİMAT KAVRAMI ÜZERİNE BİBLİYOMETRİK ANALİZ”. Beykoz Akademi Dergisi 13/1 (Haziran 2025), 277-308. https://doi.org/10.14514/beykozad.1553996.
JAMA Mutlu HM, Ölmez S. SON KİLOMETRE TESLİMAT KAVRAMI ÜZERİNE BİBLİYOMETRİK ANALİZ. Beykoz Akademi Dergisi. 2025;13:277–308.
MLA Mutlu, Hanifi Murat ve Semir Ölmez. “SON KİLOMETRE TESLİMAT KAVRAMI ÜZERİNE BİBLİYOMETRİK ANALİZ”. Beykoz Akademi Dergisi, c. 13, sy. 1, 2025, ss. 277-08, doi:10.14514/beykozad.1553996.
Vancouver Mutlu HM, Ölmez S. SON KİLOMETRE TESLİMAT KAVRAMI ÜZERİNE BİBLİYOMETRİK ANALİZ. Beykoz Akademi Dergisi. 2025;13(1):277-308.
 Kapak Resmi İndir